IT Specialist I - Saas

Uber Freight • Frisco, TX

7d • Hybrid

About The Position

Uber Freight is seeking an IT Specialist I - Saas to establish and maintain effective relationships with Uber Freight SaaS Customers. This role involves troubleshooting issues and system defects, utilizing internal ticketing systems like TechConnect/Jira, and training customer users on the TMS. The specialist will also be responsible for onboarding new customers and executing user acceptance testing.

Requirements

• High School degree or GED equivalent
• Strong interpersonal and relationship building skills
• Strong communication skills - translating complex system processes into simple operational / tactical
• Proven ability to get results across multiple groups and disciplines.

Nice To Haves

• Bachelor’s degree
• 1-2 years relative experience
• Experience in freight industry with shippers and carriers
• Transportation Management Operational or System experience
• Root-cause issues across configuration, static data, and interfaces
• Manage multiple concurrent clients based on complexity and open item log

Responsibilities

• Establish and maintain effective relationships with Uber Freight SaaS Customers through professional and timely communications and inquiry responses
• Troubleshoot issues / system defects.
• Use of internal ticketing systems (TechConnect/Jira); provide specific and detailed comments to ensure Help Desk receives clear actionable requests
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Onboarding new customers
• Execute user acceptance testing

Benefits

• company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED