IT Specialist I - Saas
About The Position
This position operates on a hybrid schedule, requiring three days in the office per week, with standard working hours from 8:00 AM to 5:00 PM Central Time. Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com . Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice . Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Requirements
- High School degree or GED equivalent
- Strong interpersonal and relationship building skills
- Strong communication skills - translating complex system processes into simple operational / tactical
- Proven ability to get results across multiple groups and disciplines.
Nice To Haves
- Bachelor’s degree
- 1-2 years relative experience
- Experience in freight industry with shippers and carriers
- Transportation Management Operational or System experience
- Root-cause issues across configuration, static data, and interfaces
- Manage multiple concurrent clients based on complexity and open item log
Responsibilities
- Establish and maintain effective relationships with Uber Freight SaaS Customers through professional and timely communications and inquiry responses
- Troubleshoot issues / system defects.
- Use of internal ticketing systems (TechConnect/Jira); provide specific and detailed comments to ensure Help Desk receives clear actionable requests
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Onboarding new customers
- Execute user acceptance testing
Benefits
- company sponsored health plan
- dental and vision benefits
- 401k match
- financial and mental wellness benefits
- parental leave
- short- and long-term disability coverage
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
