IT Specialist- Field Systems

City of Federal Way•Federal Way, WA

6d•Onsite

About The Position

Under the supervision of the Information Technology Director, Manager, or their designee, this position maintains the City’s surveillance, wireless and fiber infrastructure, and the underlying supporting network. This role is responsible for procuring, implementing, documenting, and maintaining these systems to ensure secure, reliable operations throughout City departments. The IT specialist will collaborate closely with the IT Systems and Network Analyst, as well as City staff, vendors, and consultants; provide technical support and training; and contribute to evaluating future technologies. This position is full-time, on-site and occasionally requires evenings or weekends. The ideal candidate is a proactive self-starter who thrives working independently under broad direction, maintains strong organization across concurrent tasks, communicates with clarity and precision, and consistently follows through without the need for close supervision. This role also requires the ability to collaborate effectively with a variety of City departments, building productive working relationships and ensuring information is shared accurately and efficiently. Additionally, the candidate must be comfortable dividing their time between indoor and outdoor environments—often in varying weather conditions and heights—to install, troubleshoot, and maintain City equipment.

Requirements

Associates degree in Computer Science, Information Technology, Business Computer Programming, Software Engineering or related field; and a minimum of two (2) years of experience with customer support, network systems management, and general information technology services.
Experience in working within a municipality or governmental type agency preferred.
Successful completion of the ITIL Foundation certification within one (1) year from date of hire or demonstrate proof of completion upon hire.
Prior to employment candidate must successfully pass a thorough employment reference and background investigation and FBI record check conducted by the City of Federal Way Police Department.
Knowledge of Avigilon surveillance cameras, video management software, servers and related infrastructure.
Knowledge of Network architecture: OSI model, TCP/IP, DNS, DHCP, VLANs, VPNs, ACLs, and Radius.
Knowledge of Modern wireless technologies including: 802.11x & WPA2/3-AES standards for deployment and optimization.
Knowledge of Fiber Optic infrastructure, including both Outside Plant (OSP) and Inside Plant (ISP) systems.
Knowledge of Layer 2/3 switch and router configurations using Cisco, HP, and Ubiquiti.
Knowledge of Principles and best practices for network design and security management.
Knowledge of Enterprise network (802.11x) management and security optimization.
Knowledge of Configuration, management and troubleshooting of VoIP systems.
Knowledge of Cybersecurity principles, threat mitigation strategies, and tools such as firewalls, IDS/IPS and end point protection.
Knowledge of Microsoft 365, and enterprise server environment including Active Directory and Azure AD.
Knowledge of Endpoint management, virtualization, and cloud integrated infrastructure.
Knowledge of Capabilities and operations of computers and peripheral equipment including, but not limited to, PCs, laptops, printers, software, and desktop/server operating systems.
Knowledge of Current literature, trends, developments, and technical aspects in networking, server and security development.
Knowledge of Industry standard documentation and record-keeping techniques.
Knowledge of Interpersonal skills using patience, tact, and courtesy.
Knowledge of ITIL (Information Technology Infrastructure Library) curriculum.
Excellent customer service and communication skills.
Ability to deploy, maintain, and troubleshoot IP-based video surveillance systems.
Ability to design, deploy, and troubleshoot enterprise wireless and wired networks.
Ability to physically install devices in diverse environments using the appropriate tools and creative problem-solving for custom installations.
Ability to evaluate user needs, system requirements, to determine cost-effective options.
Ability to provide technical expertise and assistance to IT and other departments.
Ability to quickly learn and master software applications to gain a solid understanding of the product before deployment.
Ability to implement complex networks and systems; maintain existing software programs and computer systems.
Ability to troubleshoot hardware and software with limited resources.
Ability to train staff on various networks, wireless, and security systems.
Ability to develop and maintain clear and concise documentation with consistent organization and attention to detail.
Ability to assist in planning for future growth and expenditures for City systems.
Ability to analyze situations quickly, accurately and plan an effective course of action without requiring step-by-step guidance.
Ability to communicate effectively both verbally and in writing.
Ability to follow established procedures and policies.
Ability to work independently and within a team environment.
Ability to complete work with many interruptions.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to maintain professional workspace conduct, including being respectful of shared spaces and mindful of personal habits that may impact others.
Ability to get certified after hiring to operate the City’s bucket truck.
Ability to work outside in all weather conditions and be able to withstand heights of 25’-50’ or more.
Ability to work flexible hours including evenings and weekends.
Ability to maintain accountability for assigned tasks and follow through without the need for close supervision.
Physical ability to perform essential responsibilities and duties of the job.
Demonstrate reliability in meeting commitments, responding to issues promptly, and managing time effectively.
Adapt quickly to unexpected technical issues or field conditions while maintaining safety and professionalism.

Nice To Haves

Experience in working within a municipality or governmental type agency preferred.
Successful completion of the ITIL Foundation certification within one (1) year from date of hire or demonstrate proof of completion upon hire.

Responsibilities

Design, purchase, install, maintain and monitor the City’s surveillance, wireless, fiber and network infrastructure aligned with industry best practices and the City’s requirements.
Evaluate and deploy new technologies to enhance system performance, security and scalability.
Install new software/firmware releases, system upgrades, evaluate and install patches and resolve software and hardware related problems.
Maintain a strong working relationship with vendors for project implementation, support contracts, renewals, and purchasing.
Provide technical training and documentation to City staff on surveillance, wireless, fiber and network systems.
Assist the IT Systems/Network Analyst in the configuration of the City’s network infrastructure to ensure timely delivery of information and that data is accessed only by the intended audience.
Assist with backup/disaster recovery procedures and practices where applicable.
Maintain support contract agreements and license renewals.
Maintain accurate records of network and system configurations, procedures, and support documentation.
Respond to ServiceDesk requests via phone, email, or ticketing system; ensuring timely resolution and user satisfaction while meeting service level agreement (SLA).
Stay current with emerging technologies, industry trends, and best practices in IT, surveillance, wireless, fiber and networking technologies.
Maintain current understanding of department functions and programs.
Participate in scheduled monthly weekend server maintenance.
Tag, track and maintain assets using an asset management system.
Maintain regular, reliable and punctual attendance to support operational continuity.
Perform related duties as assigned.