IT Specialist 1
About The Position
The IT Specialist I role involves troubleshooting user hardware, software, and connectivity issues within an enterprise environment. This includes resolving printer connectivity problems, Outlook and MSOffice issues, password resets, and troubleshooting wireless/wired connectivity. The role also entails basic Active Directory tasks such as account and object creation/modification, working with Security Groups and Organizational Units, and learning basic PowerShell for information gathering. Additionally, the IT Specialist I will perform basic Exchange and/or Office365 tasks like confirming email addresses and updating distribution lists. Responsibilities include managing tickets in Service Now, providing basic break/fix support for end-users, setting up and tearing down accounts and hardware for new and departing employees, and assisting with the IT aspects of company events, including A/V and computer support. Simple documentation is also a key part of the role.
Requirements
- Experience in Windows environment (window desktop)
- Experience with hardware troubleshooting
- Experience with network security
- Experience with network administration
- Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
- Good in-person, phone, and written communication skills
- Ability to manage expectations
- Ability to deescalate stressed users/situations
- Eligibility to work in the country of application (Citizen, Permanent Resident, or valid working visa)
Nice To Haves
- Technical certifications in PC or network-related areas (CompTIA, A+, Network+)
Responsibilities
- Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment
- Resolving printer connectivity issues
- Addressing Outlook and MSOffice issues
- Performing password resets
- Troubleshooting wireless/wired connectivity
- Managing folder/file permissions
- Performing basic Active Directory tasks (account and object creation/modification, working with Security Groups and Organizational Units)
- Learning basic PowerShell for gathering information
- Performing basic Exchange and/or Office365 tasks (confirming email addresses, checking and updating distribution lists)
- Working with tickets in Service Now (updating, assigning, closing, sorting, filtering)
- Providing basic break/fix support for end-users
- Setting up accounts and hardware for incoming hires
- Tearing down accounts and hardware for departing employees
- Building accounts
- Imaging and deploying hardware
- Retrieving hardware
- Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements
- Creating simple documentation
- Being on-call for critical off-hours support on a rotating basis (monthly)
Benefits
- Support to develop new skills
- Opportunities for career growth
- Programs for career development
- Safe, flexible, and rewarding career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
