IT Specialist 1

ALS • Houston, TX

2d • Onsite

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. The IT Specialist I role involves troubleshooting user hardware, software, and connectivity issues in an enterprise environment, including printer connectivity, Outlook and MSOffice issues, password resets, wireless/wired connectivity troubleshooting, and folder/file permissions. The role also includes basic Active Directory tasks such as account and object creation/modification, working with Security Groups and Organizational Units, and learning basic PowerShell for information gathering. Additionally, it involves basic Exchange and/or Office365 tasks like confirming email addresses and checking/updating distribution lists. The IT Specialist I will work with tickets in Service Now, performing updates, assignments, closures, sorting, and filtering. Basic break/fix for end-users, setup of company events from an IT perspective (including A/V and computer support), and simple documentation are also key responsibilities. The role requires experience in a Windows environment, hardware troubleshooting, network security, and network administration. The ability to be on-call for critical off-hours support on a rotating basis (monthly) is necessary, along with basic knowledge of network connectivity, protocols, and security devices, including VPN troubleshooting. Strong communication skills (in-person, phone, written) are essential for managing expectations and deescalating stressed users/situations.

Requirements

• Experience in Windows environment (window desktop)
• Experience with hardware troubleshooting, network security, network administration.
• Ability to be on-call for critical off-hours support on a rotating basis (monthly)
• Basic knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations
• To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Nice To Haves

• Technical certifications in PC or network-relates areas are a plus (Comp Tia, A+, Network +)

Responsibilities

• Troubleshooting of user hardware, software, and connectivity issues in an Enterprise environment printer connectivity; Outlook and MSOffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions
• Basic Active Directory task work - account and object creation and modification; working with Security Groups and Organizational Units; starting to learn basic PowerShell for gathering info
• Basic Exchange and/or Office365 task work - confirming email addresses; checking and updating distribution lists
• Work with tickets in Service Now – updating; assigning; closing; sorting; filtering.
• Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software
• Setting up accounts and hardware for incoming hires, and tearing down same for departing employees - building accounts; imaging and deploying hardware; retrieving hardware
• Responsible for setup of company events from an IT perspective, including support for A/V and computer requirements
• Simple documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed