IT Solutions Technician (Temporary, 3 Months)

Nextiva • Scottsdale, AZ

4d • Onsite

About The Position

Nextiva's IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a Level 1 technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology. This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development.

Requirements

• High School Diploma or GED required; some college or technical education preferred
• 1-2 years of experience in a Level 1 Technical Support role
• Basic knowledge of Windows operating systems, Microsoft Office Suite, and other common end-user software applications
• Effective communication and interpersonal skills
• Customer service orientation and ability to handle challenging situations with tact and professionalism
• Proactive approach to identifying and addressing potential issues before they become problems
• Familiarity with remote assistance tools and ticketing systems
• Knowledge of a ticketing system like Jira
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to work onsite five days per week in a highly hands-on support environment

Nice To Haves

• Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
• Experience with Mac support
• Familiarity with MDM tools such as Intune or Jamf
• Exposure to Okta, O365 admin, Exchange admin, SharePoint, or OneDrive
• Experience with remote support tools such as ScreenConnect

Responsibilities

• Provide first-level technical support to end-users via email, chat, and remote assistance tools
• Act as the first point of contact for end-users, ensuring prompt and courteous service delivery
• Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support
• Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance
• Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals
• Provide hands-on desk-side support and conference room support to ensure meetings and workplace technology function smoothly
• Provide training and support to end-users on common applications and systems, including Microsoft Office Suite, email, and conferencing tools
• Maintain accurate and detailed documentation of support requests, resolutions, and user information
• Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements
• Participate in project-based work outside of regular ticket handling, with opportunities to build experience in areas such as Linux, Intune, Jamf, and asset inventory management
• Support hardware asset inventory and device accountability efforts, including tagging, scanning, organization, and warranty tracking
• Continuously develop and enhance technical knowledge and skills, staying up to date with industry trends and best practices
• Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality
• Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes
• Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment
• Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED