IT Solutions Lead - Customer Success (Commercial, Sustainability, R&D, Strategy)

Novelis • Atlanta, GA

8h • Hybrid

About The Position

Novelis is a global leader in aluminum recycling and rolling, committed to providing sustainable aluminum solutions. The IT Solutions Lead - Customer Success (Commercial, Sustainability, R&D, Strategy) is a critical execution-focused IT leader who bridges the gap between strategic vision and daily solution delivery. This role is the primary point of contact for business partners, responsible for managing demand, facilitating requirements, coordinating delivery, and ensuring the ongoing health of solutions within their assigned functional areas. For smaller or regional applications, the Solutions Lead acts as the application steward, managing the business roadmap and recommending rationalization while ensuring global standard alignment.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 7+ years of experience in commercial business processes, IT business partnering, project management, or enterprise solutions delivery.
• Applications Experience - ERP, Salesforce, PowerBI (Data Analytics)
• Demonstrated ability to deliver scalable, secure solutions that achieve business objectives and measurable outcomes.
• Demonstrable ability to translate business needs into technology solutions, including requirements gathering, feasibility analysis, and case development.
• Experience facilitating workshops and leading solution design sessions with business and technical partners.
• Demonstrable ability to run application health, performance, and user experience to deliver measurable business value.
• Knowledge of IT governance, demand management, and service delivery frameworks (e.g., ITIL, Agile) and tools (e.g., Accolade, ServiceNow).
• Superb communication, relationship-building, and problem-solving skills.
• Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Serve as the regional or capability-level point of contact for incoming business demand, collecting requests and performing initial triage before bringing up to the Solutions Partner for prioritization decisions.
• Implement the demand intake and delivery process using standardized tools (e.g., Power Apps, ServiceNow, Accolade) within the framework and priorities established by the Solutions Partner.
• Collaborate with business owners and partners to gather detailed requirements, clarify business value, and facilitate feasibility analysis — then coordinate with IT teams (architects, developers, application managers) to develop solution designs and cost estimates.
• Run the delivery lifecycle of approved initiatives — from detailed requirements through build, test, deployment, and transition to support — ensuring alignment to architecture standards, TCO optimization, and agreed timelines.
• Track solution health, performance, and user experience post-deployment, proactively addressing issues to ensure business value realization and agreed service levels.
• Act as the business-side application steward for assigned small/regional applications, ensuring business continuity, partner satisfaction, and alignment with global strategy.
• Develop and maintain an application roadmap (Grow, Sustain, Retire) for each assigned application, in collaboration with the Solutions Partner and Enterprise Architecture.
• Identify and recommend application rationalization opportunities to reduce duplication and optimize costs; the Solutions Partner approves rationalization decisions within the broader portfolio governance framework.
• Be responsible for intake and delivery of enhancements for owned applications, ensuring alignment with the demand process and prioritization framework.
• Provide feasibility input to the Solutions Partner when demand involves applications under the Solutions Lead's stewardship, within their assigned functional scope.
• Give to technology roadmaps for assigned capability/functions by partnering with business capability leaders, under the direction of the Solutions Partner.
• Monitor emerging technology trends and recommend innovations to the Solutions Partner to improve business outcomes and operational efficiency.
• Align all activities with Novelis' Vision 3x30 and enterprise priorities as defined by the Solutions Partner and IT Leadership.
• Develop strong partnerships with internal partners, multi-functional teams, and regional IT colleagues to ensure seamless service delivery and operational alignment.
• Engage across the IT organization within the assigned functional scope to coordinate operational support, disaster recovery planning, and IT ecosystem health.
• Support organizational change and communication efforts to drive adoption of new solutions.

Benefits

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level