IT Solution Manager

Dow • Midland, MI

1d • Hybrid

About The Position

The Solution Manager provides functional and configuration direction related to enabling new or changing infrastructure, work processes, or systems capabilities during implementations. The Associate Solution Manager serves as a technical and functional resource for small through large implementation projects regionally and/or globally and plays a leadership and coaching role for project team members. You will work together with a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions. You will orchestrate functional and technical requirements analysis – with emphasis on experience, simplification, automation, efficiency, reliability. You will oversee the development, optimization, implementation, and adoption of solutions leveraging best-in-class technologies. You will identify opportunities for innovating with digital capabilities aiming to accelerate Dow’s digital transformation. The primary focus area for this position will be within the ISC Planning work processes.

Requirements

• A minimum of a bachelor's degree in IT preferred or 8 years of relevant experience, or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• A minimum of 5 years of relevant work experience in any of these areas – Integrated Supply Chain, SAP Configuration, Implementation, ERP, OMP.
• A minimum requirement to work legally in the country for which you are applying. No visa sponsorship/support is available for this position, including for any type of permanent residency (green card) process.
• Understanding of Planning process knowledge. Demand Planning, Production Planning, knowledge of Business Hierarchy experience.
• Knowledge of OMP and its architecture and data.
• Experience with Planning master data.
• Experience with ECC configuration/RICEF designs and Planning elements (Plants, Batch, MRP, STO, Availability Check (ATP), etc.).
• Effective communication in both oral and written English.

Nice To Haves

• Experience with SAP APO GATP and SAP APO SNC.
• Experience in Data Readiness, data loads and validation
• Understanding and troubleshooting of BODS/PI/PO Interfaces.
• Reporting and Analytics knowledge.
• Project Management or Change Management experience.
• Azure Devops pipelines, source code and release management
• Scrum Master framework and agile principles

Responsibilities

• Design, develop, and support solutions and processes to meet business needs and requirements. Partner with the Team Project Manager, Business Process Team, Scale and Fulfill leadership, and technical teams to provide overall leadership and expertise in ISC Planning.
• Gather and analyze business requirements for ISC work process, using in-depth conceptual and practical knowledge to explore, analyze, and map business and function requirements. Document detailed designs, build, test, and implement solutions, ensuring compliance with corporate standards, architecture guidelines, and information security policies.
• Drive the full solution lifecycle, including functional/technical design, solution architecture, integration of third-party software, development, testing, and building solutions. Ensure designs meet business requirements, conform to architecture standards, and optimize productivity and long-term product/system vision.
• Interface with project leadership and clients to complete implementation deliverables, facilitating client involvement where responsibilities are shared. Provide data analytics required for ISC Planning work process, and lead and influence project team discussions, decisions, and direction.
• Manage cross-functional implementation issues and interdependencies for ISC Planning work process. Complete as-is assessments of business processes, organization, systems, and infrastructure for ISC Planning area. Review project requirements against standard business process MET, capturing gaps and highlighting them to the Business Process Teams.
• Ensure successful technical and functional handover of deliverables to other DSS teams. Work with data leads to explain and identify the scope of master data. Coordinate the identification of end users involved in testing, training, and changes to security profiles.
• Develop and coordinate the approach and plans for end user testing, including User Acceptance Testing. Develop training plans and deliver work process & systems delta training. Develop the implementation approach, strategy, and detailed plans, including cutover plans and approach, gathering input and creating cutover checklists for ISC Planning work process.
• Assist with the coordination and execution of implementation plans for data readiness, training, testing, and cutover by facilitating task completion against the Implementation checklist. Provide hyper-care support following production implementations, facilitating defect closure and issue resolution across DSS teams. Facilitate handover to run-the-business operations.

Benefits

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level