IT Solution Analyst (Service Availability Lead)

Expleo • Denver, CO

1d • Hybrid

About The Position

Trissential is seeking an experienced IT Solution Analyst (Service Availability Lead) to join our client's team in a highly visible operational leadership role. This opportunity places you at the center of network change management, risk assessment, incident response, and service availability. If you thrive in fast-paced operational environments, enjoy collaborating across multiple technical teams, and have the confidence to lead critical discussions that impact business operations, this could be your next great career move.

Requirements

• 5-10 years of experience in IT operations, service availability, network operations, change management, incident management, or related disciplines
• Strong experience in change management and risk management processes
• Hands-on incident management experience in complex technical environments
• Ability to evaluate technical network risks and operational impacts
• Experience reviewing change implementation plans, peer reviews, testing strategies, and backout procedures
• Strong communication skills with the ability to lead large operational meetings and incident bridge calls
• Proven ability to work effectively under pressure during high-priority incidents
• Strong decision-making, problem-solving, and critical-thinking skills
• Ability to build productive relationships across technical and business teams
• Comfortable operating in a fast-paced environment with multiple stakeholders and competing priorities

Nice To Haves

• Exceptional candidates with 3-4 years of highly relevant experience may also be considered
• Network Operations Center (NOC) experience
• Telecommunications or enterprise networking experience
• Experience supporting 24x7 operational environments
• Prior experience leading CAB or change review boards
• ServiceNow experience
• Exposure to carrier maintenance coordination activities
• Experience supporting large-scale enterprise infrastructure operations
• ITIL process implementation or governance experience
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred
• Equivalent professional experience will also be considered
• ITIL Foundation Certification preferred
• Additional IT service management or network-related certifications are advantageous

Responsibilities

• Review, analyze, and approve ServiceNow change requests to ensure operational readiness and risk mitigation
• Lead Change Advisory Board (CAB) and Technical Change Advisory Board (TCAB) meetings
• Assess technical risk associated with network and infrastructure changes
• Challenge change requests when risks, dependencies, or backout plans are insufficient
• Coordinate and support incident management processes during service disruptions and outages
• Serve as a key escalation point for network operations teams and technical stakeholders
• Guide Technical Operations Center technicians through operational procedures and incident response activities
• Facilitate communication between technical teams, vendors, project teams, and business stakeholders
• Coordinate remediation activities during critical incidents and service outages
• Evaluate peer reviews, implementation plans, testing strategies, and rollback procedures
• Promote operational excellence through adherence to change, risk, and incident management best practices
• Support enterprise service availability objectives in a 24x7 operations environment

Benefits

• Extensive Medical Plans
• Dental
• Vision
• HSA with company contribution
• company sponsored Life Insurance
• Short / Long term disability insurance
• a host of voluntary plans including legal, hospital, accident, pet wellness
• 401k with matching
• Paid Holidays
• Paid Time Off
• Career Development and Advancement
• Strong Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree