Sr. Tech Solution IT Analyst
About The Position
MAG Aerospace is seeking a Senior-level IT Support Analyst to join our IT Service Desk. This role serves as the primary contact for end-user technical support, including device setup, troubleshooting, maintenance, and software support. This is a full-time hybrid position based in Fairfax, VA, with one remote day per week available after onboarding. The position requires up to 50% CONUS travel to deliver onsite support across MAG locations. Regular travel includes Northeast-region sites such as Newport News, Aberdeen, Lexington Park, and Tinton Falls, with flexibility to support additional MAG facilities as operational needs arise.
Requirements
- 5–7 years of experience in IT support or service desk operations
- Excellent communication skills; able to translate technical concepts for non-technical users
- Experience supporting core business technologies (user accounts, networks, printers, conference room AV, mobile devices)
- Strong hands-on experience with laptops, desktops, printers, monitors, and peripherals
- Proven problem-solving abilities and initiative in preventing recurring issues
- Experience supporting federal civilian or DoD environments
- Proficiency with Endpoint Manager / Intune / Azure AD for imaging and device management
- Advanced knowledge of Windows 10/11 and Microsoft 365 applications
- Experience using service desk ticketing systems such as ServiceNow
Nice To Haves
- MD-102 Endpoint Administrator
- MS-102 Microsoft 365 Administrator
Responsibilities
- Deploy, configure, and support end-user devices and applications
- Provide technical support via phone, remote tools, and in-person visits
- Perform new-hire setup and deliver onboarding training for hardware, software, and systems access
- Diagnose and resolve end-user technical issues; escalate to internal teams or vendors when needed
- Maintain cyber security compliance on all end-user devices, ensuring updates, policies, and protections remain in place
- Communicate status updates and resolutions clearly to users and IT leadership
- Improve documentation, workflows, and user training materials to enhance support efficiency
Benefits
- health
- life
- disability
- financial
- retirement benefits
- paid leave
- professional development
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
