IT Site Support Lead
The Gund Company•St. Louis, MO
•Onsite
About The Position
As our IT Site Support Lead, you’ll take ownership of onsite IT support at our St. Louis manufacturing facility and Corporate HQ. You’ll lead Tier-2 support, solve complex technical issues, and ensure smooth day-to-day operations.
Requirements
- 3+ years of IT support experience (desktop, site, or end-user)
- Experience leading or coordinating support teams
- Strong troubleshooting skills across Windows, hardware, and basic networking
- Excellent communication and customer service mindset
Nice To Haves
- Experience in manufacturing environments preferred
Responsibilities
- Lead and support onsite IT team members
- Act as the go-to escalation point for critical IT issues
- Troubleshoot advanced technical problems (devices, network, collaboration tools, plant tech)
- Partner with leadership to keep operations running smoothly
- Support executives and VIP users with professionalism and discretion
- Drive continuous improvement through trend analysis and problem-solving
Benefits
- 30% Employee-Owned (ESOP)
- 401(k) Match – 50% match up to 6%
- Comprehensive Benefits – medical, dental, vision, life, disability
- Career Growth – Individual Development Plans
- World-Class Engagement – Gallup-rated culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
