IT Site Reliability Contractor (Short-Term, On-Site)
About The Position
This is a short-term, high-impact role ideal for a college student studying computer science, IT, or a related field who has an interest in site reliability engineering, IT support, or systems work, and who wants real exposure to incident triage in a live production environment. Your job is to be physically present at the school, reproduce the issues in the moment they occur, capture clean technical evidence (logs, screenshots, network traces, repro steps), and report them back to our engineering team in a way that enables us to fix them quickly. You will own a clean ticket queue, drive issues to closure, and write up post-mortems for anything significant. You will also do light proactive work: checking Wi-Fi coverage in problem areas, validating that fixes we ship actually hold up in the field, and flagging patterns we should be looking at.
Requirements
- Currently enrolled in or recently graduated from a CS, IT, computer engineering, or related program.
- Comfortable gathering technical evidence: e.g., frontend logs, network speed, etc.
- Strong critical thinking and observation skills: e.g., being able to discern student behavior from technical issues.
- Comfortable with day-to-day endpoint and device support for iPads.
- Strong written communication: e.g., write a bug report that an engineer can act on without a follow-up call.
- Reliable, professional, and comfortable working in a school environment with students and teachers.
- Able to work on-site in the Greater Dayton, Ohio area for the full two-week engagement.
Nice To Haves
- Prior site reliability, IT helpdesk, or NOC experience.
- Familiarity with reading application and system logs.
- Light scripting in Python or Bash.
- Exposure to monitoring tools (Datadog, Grafana) and basic packet capture (Wireshark).
- Experience filing high-quality issues in Jira, Linear, or GitHub.
Responsibilities
- Reproduce issues in the moment they occur
- Capture clean technical evidence (logs, screenshots, network traces, repro steps)
- Report issues back to the engineering team
- Own a clean ticket queue
- Drive issues to closure
- Write up post-mortems for anything significant
- Check Wi-Fi coverage in problem areas
- Validate that fixes we ship actually hold up in the field
- Flag patterns we should be looking at
Benefits
- Direct mentorship from a fast-moving engineering team
- Real production incident experience
- A strong reference from SigIQ.ai for good work
- Compensation is $20 to $25 per hour depending on experience
- Paid as a contractor for the two-week engagement
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
