IT Support/Vote Clerk - Short Term

State of Montana•Helena, MT

8d•Onsite

About The Position

This is a short-term position for the legislative session, starting as soon as possible and continuing through June 30th, 2027. The role is non-partisan and requires the individual to provide technical support and manage the legislative vote system during Floor Sessions. The position also involves help desk functions and hardware/software administration.

Requirements

Typically education and experience equivalent to a 2-year degree in computer science or a related field
Includes computer-related classes
2-years of experience directly performing computer or audio/video support
Must provide a cover letter and a resume to be considered for this position
Must maintain proper dress and appearance
Must maintain political neutrality on bill voting

Responsibilities

Training on the vote system
Run the Legislative vote system during Floor Sessions (includes Saturdays)
On camera support, must maintain proper dress and appearance
Maintain political neutrality on bill voting
Responsible for providing level-1 technical support
Respond to technical support requests and answer user’s inquiries in a timely manner to ensure minimal staff disruption
Use problem solving techniques to understand, isolate and document problems, determine the best course of action or escalate the issue, and implement and document a solution
Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
Manage user accounts and access, change passwords, and reset user lockouts
Help process new staff – set up user accounts and workstations, perform user application testing, deploy equipment, and document in tracking system
Perform help desk functions by providing in-person, telephone, or email support for Branch users in the areas of hardware, software, network, audio/video, and inventory database support
Monitor help desk tickets and respond to user support requests
Respond to help desk calls or emails to support user needs, escalate tickets to others as needed to ensure timely response and effective resolution
Look for patterns in help desk tickets and escalate for root-cause solution
Inventory management and control of hardware, software, and audio/video equipment
Maintain hardware inventory to ensure that it is organized, clean, ready to deploy, and documented
Inspect equipment, prepare it for installation, install and verify it is ready for user
Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers, plotters or copiers, replacing keyboards, monitors, ergonomic workstations, audio/video devices, etc.
Image workstations, configure application settings, and verify proper functionality
Maintain Branch asset inventory system with accurate identification and location information
Help plan and implement the purchase and management of inventory and replacement equipment
Process surplus equipment for proper disposal
Provide hands-on technical training on hardware and software to computer users
Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
Responsible for other duties and projects as assigned