IT Site Operations Lead

Crane ChemPharma & Energy Corp•Montgomery, TX

About The Position

Principle Duties (includes, but is not limited to): Lead IT Infrastructure operations by developing system health monitoring scorecards, dashboards, and key performance indicators to be reviewed during daily site flash meetings Systemic administration and remediation of IT issues with a relentless focus on customer service, SLAs and business continuity. Provide remote support for other Cryogenics sites as needed. Accountable for IT Compliance (SOX controls and CMMC 2.0 related to Infrastructure and ERP) including monthly audits, reports, account management, etc. Support on the remediation of IT Security vulnerabilities and partner with Cybersecurity to plan regular personnel training and awareness sessions Be trusted advisor to the site leadership team and recommend solutions that are in alignment with Crane’s global IT standards. Maintain software licensing compliance by ensuring that all software utilized by the site is organized and current. This is achieved with monthly audits in collaboration with the global IT team. Manage Azure Cloud environments to corporate standards and assist with O365 administration. Execute IT projects using structured waterfall and agile methodologies, collaborating with cross-functional business teams. Responsible for creating and maintaining robust processes and tools for secure asset management Drive lean process improvement in collaboration with cross functional teams to increase efficiencies within the IT Department and achieve organization goals. Communicate effectively with associates at all levels, demonstrating urgency and professionalism in resolving IT issues. Develop detailed project requirements and specifications by identifying project milestones, resources and budget and drive improvements through to completion. Prepares and presents detailed reports to executive management related to the backlog of enhancements and the progress of identified improvements. Participate as the primary IT contact in daily operations meetings (Flash), engaging with business challenges and Voice of the Customer Adopt a “Go to Gemba” mindset to observe and understand and improve work processes Create and maintain standard work documentation for IT processes and controls. Follow ITIL processes for support, helpdesk, and administration. Track helpdesk tickets systematically using Freshworks Perform other Duties as assigned.

Requirements

5+ Years experience working in the IT Operations or Infrastructure Field, with a focus in systems administration and/or site support
Working knowledge of IT infrastructure including Windows, Networking, Voice, Storage
Experience with VSAN Virtual Platform
Proficient in IT Security and Risk Compliance
Proficient or familiarity with ITIL fundamentals
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly (i.e. Non-IT speak) language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation with demonstrated business partner influence
Ability to thrive in a highly matrixed organization where boundaries are sometimes unclear.
Working well across teams, functions and organizations.
Ability to travel up to 10% as needed to support other Crane sites

Nice To Haves

Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Technology, or other related technical field.
Experience with Juniper Switches
Project Management Certification (PMP, PRINCE etc.)
Vendor Management
Technical Certifications
Process & Change Management expertise
Financial and Manufacturing process knowledge
Lean Manufacturing principles
6+ years of overall experience
Track record of driving incremental change via process and/or IT tools
Ability to translate technical IT terminology into simple business speak
Integrity and ethical qualities of the highest standard and comfort in raising awareness to concerns up the leadership chain of command
Self-starter with desire to foster a sense of urgency when addressing customer and business concerns
Demonstrated commitment to continuous improvement and employee productivity
Must demonstrate strong analytical and problem solving thought process
The ideal candidate will have the interest and aptitude for continued professional growth. He/She will possess the competencies and aspirations to progress in functions and levels beyond IT operations site leadership

Responsibilities

Lead IT Infrastructure operations by developing system health monitoring scorecards, dashboards, and key performance indicators to be reviewed during daily site flash meetings
Systemic administration and remediation of IT issues with a relentless focus on customer service, SLAs and business continuity.
Provide remote support for other Cryogenics sites as needed.
Accountable for IT Compliance (SOX controls and CMMC 2.0 related to Infrastructure and ERP) including monthly audits, reports, account management, etc.
Support on the remediation of IT Security vulnerabilities and partner with Cybersecurity to plan regular personnel training and awareness sessions
Be trusted advisor to the site leadership team and recommend solutions that are in alignment with Crane’s global IT standards.
Maintain software licensing compliance by ensuring that all software utilized by the site is organized and current. This is achieved with monthly audits in collaboration with the global IT team.
Manage Azure Cloud environments to corporate standards and assist with O365 administration.
Execute IT projects using structured waterfall and agile methodologies, collaborating with cross-functional business teams.
Responsible for creating and maintaining robust processes and tools for secure asset management
Drive lean process improvement in collaboration with cross functional teams to increase efficiencies within the IT Department and achieve organization goals.
Communicate effectively with associates at all levels, demonstrating urgency and professionalism in resolving IT issues.
Develop detailed project requirements and specifications by identifying project milestones, resources and budget and drive improvements through to completion.
Prepares and presents detailed reports to executive management related to the backlog of enhancements and the progress of identified improvements.
Participate as the primary IT contact in daily operations meetings (Flash), engaging with business challenges and Voice of the Customer
Adopt a “Go to Gemba” mindset to observe and understand and improve work processes
Create and maintain standard work documentation for IT processes and controls.
Follow ITIL processes for support, helpdesk, and administration.
Track helpdesk tickets systematically using Freshworks
Perform other Duties as assigned.