IT Operations Site Lead

Tillamook County Creamery Association•Decatur, IL

18d•Onsite

About The Position

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day. What you will do: The IT Operations Site Lead supports day to day IT and operational needs for the Decatur site, coordinating closely with Decatur team members and leadership, and the broader IT team. This role helps set local priorities, ensures timely end user support, and maintains onsite technology resources. Although the position has no direct reports, it works with the IT Operations Manager to align work, assign tasks, and track progress. The role requires daily onsite presence.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
5+ years of progressive IT experience, including 2+ years in a senior/lead support role in a multi-site environment and acting as the primary IT contact for a location.
Advanced troubleshooting and maintenance of hardware, software, and peripherals (Microsoft, Dell, Zebra, etc.)
Basic understanding of networking, servers, and data center components with ability to provide hands-and-eyes support (e.g., cabling, hardware swaps, power checks).
Experience supporting IT and OT environments and familiarity with cybersecurity best practices.
Proficiency with IT Service Management tools (e.g., Jira, ServiceNow) and documentation platforms (e.g., Confluence).
Weekend and evening work and response to after-hours emergency calls will be required. Occasional travel between TCCA sites will be necessary.

Nice To Haves

Microsoft certifications (AZ-900, MS-900, AZ-104, MD-102) preferred.

Responsibilities

Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, printers, and copiers.
Onsite presence is essential to providing hands and eyes support for IT Infrastructure & Cybersecurity teams. This includes data center support (network, server, power), and incident response.
Maintains knowledge base for IT Operations; works with other IT groups to identify and verify information for knowledge base entry.
Provides a first point of contact for technical assistance to end users at all TCCA locations for company supported equipment, computer applications and platforms. Respond to requests for support in person, via phone, email, and remotely. Identify and escalate issues requiring urgent attention.
Conducts IT orientations, and end user training on capabilities associated with new equipment or software as needed. Supports users to provide baseline training for access to TCCA systems and technology. Assists customers in the use of Enterprise programs and services.
Participate in the IT Operations on-call rotation. The responsibility includes providing timely response on weekends and after hours to IT problems, logging tickets, and resolving issues both remotely and on-site as needed.
Contributes to the continuous improvement of IT core processes and methodologies, which includes implementing and supporting the documentation standards established by the team. Works collaboratively with other technical staff and management to identify trends and communicate issues that impact IT personnel (root cause analysis).
Works under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
Demonstrates excellent time-management skills with the ability to work independently with little supervision.
Builds strong relationships with end users and colleagues based on commitment, trust, and respect. Able to work in a collaborative team environment and to focus on team outcomes.
Communicate technical information in non-technical terms.
Coordinates work priorities for assigned site and contributes to work queue management for all sites. Supports in developing function priorities and roadmap
Develop and implement support policies, procedures, and workflows to improve efficiency.