IT Operations Lead
About The Position
If you’re a detail-oriented IT professional who loves keeping systems running and ensuring compliance across operations – we’d love to connect! Who we are: FedTech is a group of entrepreneurially minded people on a mission to unlock the benefits of technology. We believe in the value of deep tech and its positive impact on the world, aspiring to democratize access to it for entrepreneurs and professionals around the world. We are venture builders who thrive at the intersection of US entrepreneurship, breakthrough technologies, and mission-driven organizations. Since 2015, we have successfully driven deep tech ventures with individuals, companies, universities, and government agencies to stay at the bleeding edge of innovation. What you’ll do: You’ll coordinate day-to-day IT operations, managing user lifecycle processes and supporting CMMC Level 2 compliance. You’ll also serve as the central point of contact for IT support, system changes, access management and related compliance documentation.
Requirements
- Minimum 5 years of experience supporting IT operations, access management and compliance coordination with familiarity of CMMC Level 2 requirements
- Proficient in Microsoft Office, Google Workspace, and database tools (Airtable, spreadsheets, basic CRM).
- Strong organizational, time management and task prioritization skills.
- Excellent written and verbal communication with the ability to work across teams
- Detail-oriented, accurate in documentation, and discreet with confidential information.
- Self-motivated, proactive, adaptable, and a collaborative team player.
- Familiar with IT concepts (user accounts, software licensing, access management), and compliance/audit coordination.
- Bachelor’s degree in business administration, project management, or a related field.
Nice To Haves
- Experience in government contracting and basic project management knowledge; ITIL or cybersecurity certification a plus
Responsibilities
- Employee Lifecycle Coordination
- Coordinate new employee access across all software platforms with IT to ensure timely setup.
- Track and manage offboarding processes, ensuring access removals are completed and documented.
- Maintain spreadsheets and databases of user access across systems.
- Monitoring & Communication Hub
- Monitor administrative alerts, categorize, and forward to relevant teams.
- Coordinate system-related communication across teams.
- Provide updates on onboarding/offboarding, system changes, and compliance tracking.
- Database & Spreadsheet Management
- Manage Airtable and Excel databases for advisor background checks, clearances, and lifecycle events.
- Coordinate advisor onboarding/offboarding within Quick Trac.
- Audit databases regularly for accuracy and completeness.
- Administrative Project Support
- Create and maintain SOPs for administrative processes.
- Schedule cross-functional meetings for system projects and compliance reviews.
- Assist with vendor inquiries regarding licenses, access, and administrative questions.
- Generate reports on user management, system changes, and compliance status.
- Track project timelines and deliverables using project management tools.
- Provide ad hoc IT support at the office, including first-line troubleshooting, including triaging issues and coordinating resolution with internal teams or external vendors as needed
- Compliance Documentation & Tracking
- Support the tracking of policy update requests, review schedules and version control activities.
- Assist in documenting new system implementations and compiling reports on compliance impacts related to ISO/CMMC Level 2 requirements.
- Maintain organized records of compliance activities and documentation.
Benefits
- A competitive benefits package including 401K with employer match, health/dental/vision plans through Blue Cross Blue Shield, accrued PTO, professional development funds, employer paid disability insurance, parental leave, transportation and wellness reimbursements, amongst others.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
