IT Operations Lead

Reflection • San Francisco, CA

1d

About The Position

We are seeking a reliable and detail-oriented IT Operations Lead to support and maintain our internal technology environment. This role is responsible for ensuring the stability, security, and performance of our IT systems, networks, and end-user devices. The ideal candidate has approximately 3-5 years of hands-on IT experience and is comfortable working in a fast-paced environment supporting both onsite and remote employees, as well as assisting with new office setups.

Requirements

• 3–5 years of experience in IT support, IT operations, or systems administration
• Hands-on experience with Rippling’s IT module for device management and access provisioning
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
• Experience supporting Windows and macOS environments
• Familiarity with cloud-based tools and platforms (e.g., Google Workspace, Microsoft 365, Okta, Slack)
• Experience with endpoint management and MDM tools
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and a customer-service mindset
• Ability to prioritize and manage multiple tasks effectively

Nice To Haves

• Experience supporting office expansions or new location launches
• Exposure to security best practices and compliance standards

Responsibilities

• Provide day-to-day technical support for hardware, software, and network-related issues
• Provision, configure, and maintain laptops, desktops, mobile devices, and peripherals
• Administer and manage device lifecycle and user provisioning through Rippling’s IT module
• Manage user accounts, permissions, and access controls across core systems (email, collaboration tools, SaaS platforms)
• Support onboarding and offboarding processes, ensuring secure and timely access setup and removal
• Monitor system performance and troubleshoot network connectivity issues
• Assist with maintaining wired and wireless office networks, including routers, switches, firewalls, and VPNs
• Support and help coordinate new office setups, including internet service provisioning, network deployment, structured cabling coordination, and vendor management
• Assist in deploying and maintaining audio-visual (AV) systems in conference rooms, including video conferencing tools, displays, and collaboration equipment
• Apply patches, updates, and security configurations to endpoints and systems
• Maintain asset inventory and documentation of IT processes and procedures
• Coordinate with vendors for hardware procurement, internet services, AV installations, and technical support
• Participate in incident response and escalate issues when necessary

Benefits

• Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally.
• Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance.
• Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning.
• Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time.
• Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed