IT Site Lead (Enterprise Support Lead – ESL)

TEKsystems•El Segundo, CA

8d•$35 - $38•Onsite

About The Position

We are seeking an IT Site Lead (Enterprise Support Lead) to oversee IT support operations across one or more local sites in the El Segundo area. This individual will act as the primary liaison between business leadership and IT while overseeing an on-site managed service provider (MSP) responsible for day-to-day support. This is not a heavily hands-on role. It is best suited for someone who has a strong technical foundation but is experienced in leading teams, managing vendors, and driving IT service delivery in a professional, enterprise environment.

Requirements

3–5+ years of IT support or end user services experience
Experience working in a government, enterprise-level, or C-suite-facing IT environment (required)
Experience leading teams or overseeing technicians (directly or through a vendor/MSP)
Strong troubleshooting background (able to support escalations when needed)
Strong communication skills with proven ability to interact with business leadership
Experience working in a ticketing environment (ServiceNow or similar)

Nice To Haves

Experience working for, or closely with, a Managed Service Provider (MSP) or large enterprise environment strongly preferred
Experience working in a GCC High (GCC-H) environment is a significant plus
background in government, defense, aerospace, or similarly regulated environments
Experience working for large enterprises or defense contractors is highly preferred
Exposure to broader infrastructure (servers, networking, etc.)
IT certifications (ITIL, A+, Network+, or similar)

Responsibilities

Serve as the primary point of contact for all IT support needs at assigned site(s)
Oversee and coordinate the on-site MSP team responsible for desktop support
Manage escalations and ensure timely resolution of incidents and service requests
Partner with business unit leadership to align IT services with operational needs
Monitor ticket queues, KPIs, and service performance to ensure SLA adherence
Support onboarding, training, and guidance of technicians in coordination with the MSP
Coordinate and support site-level IT projects and initiatives
Drive continuous improvement efforts across support processes and service delivery
Collaborate with regional IT leadership and other site leads across the organization
Provide on-call support as needed for critical issues or outages
Travel locally between assigned sites as required