IT Site Administrator

Butterball•Huntsville, AR

6d•Hybrid

About The Position

Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!

Requirements

High school diploma, GED, or equivalent
3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role
Strong written and verbal communication and interpersonal skills
Ability to create and maintain strong rapport with internal and external partners
Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously
Critical thinking, investigatory, and problem-solving abilities
Solid business acumen with the ability to comprehend how IT influences various facets of the organization
Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine
Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests
Strong knowledge of computer hardware, operating systems, and software applications
Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting
Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications

Nice To Haves

Associates or Bachelors in related field
CompTIA A+ Certification
Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management

Responsibilities

Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.).
Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise.
Serves as the site’s point of contact for IT related emergencies and participates in disaster recovery planning.
Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services.
Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary.
Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests.
Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices.
Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures.
Ensures the security and integrity of data through data management practices and system updates.
Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization.
Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures.
Prepares reports on IT activities and incidents as required.