IT Site Admin

Huhtamaki • New Vienna, OH

2d • Onsite

About The Position

Huhtamaki is a key global provider of sustainable packaging solutions, aiming to make all packaging recyclable, reusable, or compostable. They ensure the hygiene and safety of food and drink worldwide. This role offers a place to feel safe, be supported, and make an impact while focusing on the future. The IT Site Admin provides first-class technical support to internal clients by analyzing, determining, and resolving client issues. They coordinate with internal teams to answer client questions and address problems, escalating unresolved issues as needed, and are responsible for ensuring high client satisfaction with all technical support services provided.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• 1-3 years of experience in a technical support or helpdesk environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

Nice To Haves

• Customer-focused attitude with a commitment to client satisfaction.
• Experience with ticketing systems and support tools preferred.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with common operating systems (Windows, macOS, Linux) and enterprise software suites.

Responsibilities

• Provide exceptional technical support to internal users via multiple channels (phone, email, ticketing systems, etc.).
• Analyze, diagnose, and resolve software, hardware, and network issues for internal clients.
• Maintain detailed documentation of all support activities and issue resolutions.
• Cooperate with other internal teams to provide thorough responses to client inquiries.
• Escalate complex or unresolved issues to specialized or higher-tier technical teams in a timely manner.
• Follow established troubleshooting procedures and recommend process improvements where applicable.
• Ensure client satisfaction by delivering high-quality support and maintaining ongoing communication during issue resolution.
• Participate in regular training and stay updated with new technologies, products, and support practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level