IT Services Transition Manager - Network / Telecom

GD Information Technology•Martinsburg, WV

2d•Hybrid

About The Position

Join GDIT to support the Department of Veterans Affairs (VA) through the NEDIIS program. As the Telecom Transition Manager, you will lead the coordinated transition of network and telecommunications services from the outgoing contractor into steady‑state GDIT operations. This role ensures a smooth, controlled, and fully documented handoff to support VA OIT’s mission‑critical infrastructure.

Requirements

Bachelor’s degree or equivalent experience.
Experience delivering telecom or IT services for large or complex organizations.
Experience leading service transitions, migrations, or operational handoffs.
Familiarity with WAN/LAN, SD‑WAN, telecom services, or cloud‑connected networking.
Understanding of basic ITIL service transition concepts and NOC workflows.
Experience developing SOPs, runbooks, or transition documentation.
General knowledge of cybersecurity frameworks (NIST, TIC, Zero Trust).
Strong communication and coordination skills across technical and business teams.

Nice To Haves

PMP
ITIL Foundation / ITIL 4
CCNA / CCNP
SAFe or Scrum Master
AWS or Azure certification

Responsibilities

Lead the end‑to‑end transition of network and telecom services with minimal service disruption.
Review existing technical and operational documentation to understand requirements and workflows.
Participate in knowledge‑transfer activities and learn tools, SOPs, and processes from the outgoing contractor.
Ensure access, accounts, and onboarding steps are completed for a successful transition.
Oversee development of transition materials such as runbooks, SOPs, and readiness checklists.
Coordinate with engineering, NOC, operations, and security teams to prepare TIC, SD‑WAN, WAN/LAN, and telecom services for production.
Support high‑level troubleshooting and escalation needs during transition.
Communicate transition progress, risks, and key milestones to stakeholders.
Contribute to vendor evaluations, technology assessments, and pilot activities.
Mentor team members and promote best practices in transition planning.

Benefits

Variety of medical plan options
Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays
Paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance