IT Services Team Lead

monday.com•New York, NY

5d•$118,600 - $153,800•Onsite

About The Position

We're looking for an IT Services Team Lead to join our AMER IT Services team. This role is about people leadership first — you'll manage a small team, drive their growth, and ensure the site runs at a high standard day-to-day.

Requirements

2+ years leading an IT Services team or managing people in a technical environment
5+ years in IT support or operations (macOS, Google Workspace, ticketing systems)
Strong communication skills — you're comfortable talking to execs and engineers alike
Someone who takes ownership, flags problems early, and doesn't need to be chased

Nice To Haves

Experience managing or supporting remote or unstaffed sites is an advantage
Experience with A/V and event support is an advantage
Okta, MDM, or endpoint management experience is an advantage

Responsibilities

Lead and develop the AMER IT Services team — own 1:1s, performance, growth, and retention
Manage day-to-day IT operations across the NY site: ticket queue, SLAs, onboarding/offboarding, events, and AV
Manage and support remote sites without on-site IT presence — ensuring coverage and service continuity from a distance
Be the point of contact for site-level IT needs — vendors, facilities coordination, escalations
Partner with global IT leadership to align on priorities, standards, and cross-regional projects
Identify gaps and drive improvements in processes, coverage, and team structure
Own the site budget and report on spend and initiatives