IT Services Specialist
About The Position
We are seeking an IT Service Specialist to provide technical support to users, computer workstations, and software applications across all Fraser facilities and lines of business. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities — defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We’re still building something bigger — a more inclusive, connected world where everyone belongs. At Fraser, you’ll find more than a job. You’ll find purpose. You’ll find growth. And you’ll find a place where your work changes lives — including your own.
Requirements
- AA degree in Information Technology or a related field, OR coursework leading to completion of an AA degree, OR other relevant training or certifications.
- Valid driver’s license is preferred. Access to reliable transportation and ability to travel independently throughout the metro area within a reasonable amount of time is required.
- Two years or more of experience in desktop and systems support within a Microsoft network required.
- Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection.
Responsibilities
- Respond to, troubleshoot, and resolve technical incidents and issues for staff across the organization.
- Receive, process, and fulfill service requests for all departments, including standard changes, security, and access requests.
- Identify and escalate major incidents and assist with problem management, resolution, and documentation.
- Accurately document troubleshooting steps, resolutions, and work processes in the service desk management system.
- Image, configure, deploy, and maintain laptops, desktops, mobile devices, and other technology equipment for new and existing staff.
- Maintain service catalog information for hardware and software across the organization and assist with managing department technology inventory levels.
- Assist with Information Technology projects and organization-wide business initiatives as assigned.
- Support operational and infrastructure-related maintenance and initiatives, including network, telephony, and data center tasks.
- Provide quality assurance, feedback, testing, and documentation for new applications, technology solutions, and process changes as assigned.
- Participate in technical training and contribute to the development and maintenance of process documentation across Information Technology and other organizational departments.
Benefits
- UKG Wallet – Eligible employees can access earned wages before payday for added financial flexibility
- Medical, dental and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employee Assistance Plan (EAP)
- Life, AD&D and Voluntary Life Insurance
- Long-Term Disability, Voluntary Short-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance
- Pet Insurance
- 403(b) Retirement Plan with Company Match
- Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)
- Employee Referral Bonuses
- Scheduled performance feedback
- Career growth opportunities
- Opportunities for community involvement in Fraser organized events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
