Summer 2027: IT Services Intern

Amplify

3d • $30 - $30 • Remote

About The Position

Amplify is seeking a resourceful, technically minded IT Services Intern to help maintain, optimize, and support the technology infrastructure behind its educational products. This paid, remote 10-week internship offers practical experience supporting technology used by educators, students, and families. The role is suited to someone comfortable with IT support, systems administration, and structured troubleshooting who is curious about how infrastructure contributes to seamless digital experiences and long-term reliability.

Interns will participate in a two-day in-person experience at Amplify headquarters in Brooklyn, New York. The program also includes product demonstrations, team-building and engagement activities, a virtual speaker series featuring Amplify executives, and dedicated mentorship. Interns must be authorized to work in the United States, reside in the United States for the internship’s duration, and be available full-time from June 7 through August 13, 2027.

Requirements

• Currently enrolled in an undergraduate degree program and returning to school in Fall 2027.
• Available full-time from June 7, 2027, through August 13, 2027.
• Authorized to work in the United States and able to reside in the United States for the internship’s duration.
• Strong written and verbal communication skills.
• Ability to synthesize information, identify themes, and communicate insights clearly.
• Knowledge of and interest in the K–12 education technology field.

Nice To Haves

• Working knowledge of IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk.
• Exposure to Windows, macOS, and Linux environments, with comfort in basic system configuration and administration.
• Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience.
• Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations.
• Excellent interpersonal and collaboration skills, with the ability to work across technical and non-technical teams.
• Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms.

Responsibilities

• Support day-to-day IT service delivery, including help desk ticket management and troubleshooting and resolution of hardware, software, and network issues.
• Identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and the end-user experience.
• Partner with cross-functional teams on device provisioning, software deployment, user account management, and onboarding and offboarding workflows.
• Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides.
• Track and manage IT assets, inventory records, and service requests to maintain accurate, up-to-date systems management.

Benefits

• Paid internship.
• Mentorship from industry professionals.
• Hands-on training in a fast-paced, agile environment.
• Direct exposure to IT service management tools, platforms, and best practices used in EdTech.
• Real-world IT challenges supporting educators, students, and families.
• Collaboration with IT, Engineering, Security, and Operations teams.
• Opportunities to contribute to infrastructure and service improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed