IT Services Engineer III

IPSY•Belton, MO

5h•Onsite

About The Position

As an IT System Administrator, you will join our corporate IT team to provide dedicated on-site support to our Kansas City (Belton, Missouri) warehouse. You will be the boots on the ground, eyes and ears for IT in KC, responsible for day-to-day support to users, the warehouse's infrastructure, and local network and server environments. You will also assist the corporate IT team with projects and ongoing initiatives as required. This role is ideal for someone with a strong attitude, curiosity, and willingness to learn. We place special value on potential, resourcefulness, hunger for automation, and a problem-solving mindset. We are looking for someone who is excited about leveraging AI tools to work smarter, automate repetitive tasks, and continuously improve how we deliver IT support. If you are a fast learner with solid technical and customer service skills, eager to grow within a small, collaborative team, we want to hear from you. This position reports to a Senior Engineering Manager and is based onsite in Belton, MO (Kansas City area).

Requirements

A great attitude and a genuine eagerness to learn, test, and try new things.
A natural hunger for automation: looking for ways to eliminate manual work, streamline processes, and scale yourself through tooling.
Comfort and curiosity around AI tools, with a desire to apply them to IT support, troubleshooting, documentation, and day-to-day workflows.
Strong problem-solving instincts and the ability to work resourcefully and independently on-site.
Experience or solid foundational knowledge in Windows Server administration.
Experience or solid foundational knowledge in Cisco Meraki networking and Wi-Fi.
Experience troubleshooting hardware and software issues related to corporate IT infrastructure.
Familiarity with networks and Wi-Fi in larger or industrial environments.
Hands-on experience supporting Windows, macOS / MacBooks, and Chrome OS.
Basic support and troubleshooting for Android and iOS.
Experience with Google Workspace.
Experience with Jira, Linear or a similar ticketing system.
Strong communication skills and a customer-service mindset.

Nice To Haves

Experience in logistics or warehouse environments.
Hands-on experience administering and supporting Windows environments at scale (in lieu of formal certifications).
Hands-on experience supporting macOS and MacBook fleets in a business or enterprise setting.
Experience working in an enterprise IT setup.
Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations.

Responsibilities

Serve as the primary on-site IT presence at our 750,000-square-foot KC warehouse, providing hands-on support to warehouse and corporate users.
Maintain and troubleshoot warehouse hardware including monitors, scan guns, printers, and other peripherals critical to daily operations.
Support and help administer local infrastructure: Windows Server, Veeam Backup & Replication, and Cisco Meraki networking.
Manage and troubleshoot Meraki Wi-Fi across the warehouse floor and offices, ensuring reliable connectivity in a large industrial environment.
Provide basic to intermediate end-user software and hardware support across Windows, macOS (including MacBooks), and Chrome OS.
Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality.
Contribute to, and lead, IT projects and initiatives -- partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements.
Respond to, and resolve, IT support tickets, meeting SLAs defined in the IT support framework.
Escalate complex issues to the next level of support for timely resolution.
Coordinate with the Service Desk to ensure front-line support needs are communicated and operationalized.
Serve as a liaison with hardware and IT services providers.
Handle password resets and account unlocks across multiple applications.
Assist with employee onboarding and offboarding.
Partner closely with the broader corporate IT team (based in Miami, FL, Santa Monica, CA, and Argentina) on cross-functional projects.