IT Services Associate

Addison Public Library • Addison, IL

13d • $17 - $21

About The Position

The Addison Public Library is seeking a customer-focused Information Technology Services Associate to provide assistance and training to patrons using computers, software applications, and other digital services offered by the library. Along with providing an exceptional patron experience at the Information Technology Services desk, you can assist patrons using makerspace equipment and perform basic troubleshooting.

Requirements

• A high school diploma or GED, some college is preferred.
• One year of related technical and customer service experience.
• A superb communicator able to communicate clearly and effectively with the public and staff.
• A people person who is patient and able to help patrons of all ages and knowledge levels, many of whom have limited technology or English language skills.
• A person familiar with Windows and Mac computers, web searching and emailing, Microsoft Office and Google Apps, Apple and Android tablets/smartphones, Wi-Fi connection, printing, scanning, photocopying, and can perform basic troubleshooting.
• An independent worker with the ability to set priorities, make independent decisions, and exercise discretion with patrons and staff.
• A team player who collaborates with others to help solve complex problems.

Nice To Haves

• Bilingualism (English/Spanish or English/Polish) is preferred.

Responsibilities

• Provide assistance and training to patrons using computers
• Provide assistance and training to patrons using software applications
• Provide assistance and training to patrons using other digital services offered by the library
• Provide an exceptional patron experience at the Information Technology Services desk
• Assist patrons using makerspace equipment
• Perform basic troubleshooting

Benefits

• Generous accrued paid time off, including vacation and sick leave.
• Educational opportunities and encouragement for professional growth, including tuition reimbursement.
• A supportive work environment that focuses on serving the Addison community.
• A diverse community that actively uses and supports its public library.
• Wellness programs, free telemedicine, and other EAP (employee assistance plan) services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees