Manager, IT Services

Vast•Long Beach, CA

9h•Onsite

About The Position

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Using an incremental, hardware-rich and low-cost approach, Vast is rapidly developing its multi-module Haven Station. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches, followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us. Vast is looking for a Manager, IT Services, reporting to the Senior Manager, IT, to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations. This will be a full-time, exempt position located in our Long Beach location.

Requirements

2+ years in a management role within an IT help desk environment
Strong project management skills with the ability to prioritize tasks and meet deadlines

Nice To Haves

Strong proficiency in basic networking protocols and infrastructure (Ethernet, TCP, IP, HTTP, DNS, ICMP, DNS, DHCP, IPv4, Routing, LAN/WAN)
Strong operating systems' proficiency including Linux, Windows, and OSX
Excellent communication, interpersonal, and leadership skills
Ability to analyze complex technical issues and provide effective solutions
Proficiency in using help desk ticketing systems and other IT support tools
Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus
Experience working with ITAR, NIST, FIPS, and FedRAMP compliant systems

Responsibilities

Manage and mentor a team of support technicians to ensure high-quality technical support services
Manage IT hardware procurement processes, including vendor selection, purchasing, and inventory management
Develop and implement strategies to meet and exceed service level agreement (SLA) goals
Monitor help desk ticketing system to ensure timely resolution of technical issues and escalations
Collaborate with cross-functional teams to prioritize and address critical IT support needs
Conduct performance evaluations and provide feedback to help desk team members
Coordinate training sessions to enhance the technical skills of help desk staff
Lead IT projects, including planning, execution, and monitoring of project timelines and deliverables
Stay updated on industry best practices and technologies to continuously improve help desk operations

Benefits

company equity
100% medical, dental, and vision coverage for employees and dependents
generous paid time off
up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually
paid parental leave
short and long-term disability insurance
life insurance
access to a 401(k) retirement plan
ClassPass credits
personalized mental healthcare through Spring Health
other discounts and perks
exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized as part of Vast’s ongoing commitment to providing high-quality meals for employees