IT Services Administrator

Abrigo•Raleigh, NC

3d•Onsite

About The Position

At Abrigo, we provide market-leading compliance, credit risk and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio. Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to internal customers. The ideal candidate will have a strong background in IT administration, proven experience in delivering exceptional customer service, excellent problem-solving skills, and the ability to work in a fast-paced environment. This individual will consistently take ownership of tasks and seek better methods to assist employees and increase efficiency. This position is in-office based in Raleigh, NC and will report to the Manager of IT Services.

Requirements

3+ years of experience in an IT support, system administration, or similar role
2+ years of experience administering Microsoft 365, Active Directory and Entra ID
Experience administering and supporting enterprise IT systems and platforms
Strong troubleshooting skills across hardware, software, and SaaS environments
Ability to follow and improve defined IT and Security standard operating procedures
Ability to work both independently and collaboratively as part of a team, demonstrating excellent interpersonal and customer service skills
Ability to manage multiple tasks simultaneously and stay organized while working on several projects or tasks at once.
Strong ability to show initiative in solving problems and actively seeks opportunities for growth
Excellent organizational skills and the ability to work with a diverse user base
Ability to document issue resolution and maintain working documentation as needed
Proven experience to lead and complete projects in a timely manner, hitting or exceeding
Ability to work extended and flexible hours, including evenings and weekends on an occasional basis
Must be able to lift and move equipment up to 50 pounds

Nice To Haves

Candidates with Microsoft 365 and/or Azure certifications are preferred

Responsibilities

Deliver white glove service to internal customers of varying technical ability across multiple office locations both in person and through remote support tools.
Effectively translate technical concepts into easy-to-understand language to assist non-technical customers
Monitor the Abrigo service desk ticketing system and service channels to address Tier 2 & 3 technology issues in a timely fashion
Support escalation from IT Service Specialist team members as needed
Administer and maintain Microsoft 365 and Entra ID environments, including user management, configuration, and system health
Lead and execute medium to high level projects within the full Microsoft Admin Suite, Entra ID, Intune, and other Enterprise Applications
Configure, manage, and support our internal VoIP solution
Configure, manage, and support our internal MDM solutions for remote management of assets, both Windows and Mac
Utilize PowerShell or other scripting tools to automate provisioning, administrative tasks, and operational workflows
Communicate and assist with external vendor relations to evaluate, test, implement, and configure new solutions and tools
Train and mentor IT Service Specialist(s) on IT fundamentals and knowledge transfer as needed
Partner with Cloud Security to enforce identity and endpoint security policies and assist with vulnerability remediation
Partner with our IT Risk team to support audit and compliance initiatives
Maintain a constant mindset of proactively thinking about better methods or technologies to assist our employees and increase efficiency