IT ServiceDesk Technician
Kendall Dealership Holdings•Meridian, ID
•Onsite
About The Position
We are seeking a ServiceDesk Technician to join our IT support team. This role supports over 55 locations across 5 states and plays a critical part in keeping our business running smoothly. The ideal candidate will thrive in a fast-paced, call-heavy environment, spending the majority of the day at their desk handling user support requests via phone, email, and our ticketing system. Pay is $20 per hour and schedule Mon-Fri 9am-6pm.
Requirements
- Strong troubleshooting skills with Windows 10/11 desktops and laptops.
- Experience with Active Directory administration.
- Familiarity with Office 365 and common business applications.
- Knowledge of imaging and deploying computers.
- Customer service mindset with excellent communication skills.
- Ability to work effectively in a ticket-driven environment.
Responsibilities
- Provide technical assistance and support for incoming queries, issues, and service requests.
- Respond to users by phone, email, or in-person as needed.
- Walk users through troubleshooting steps in a clear and patient manner.
- Perform basic hardware and software installation, modification, and repair.
- Maintain daily performance of computers, printers, and other end-user systems.
- Run diagnostics, track recurring issues, and escalate as needed.
- Administer Active Directory tasks (e.g., password resets, new user profiles).
- Document procedures and solutions to build team knowledge.
- Stay up to date with system information, updates, and changes.
Benefits
- medical
- dental
- vision
- life insurance
- Paid Time Off
- 401(k) plan with company contributions
- entire family purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
