IT ServiceDesk Summer Internship

Gas South•Atlanta, GA

1d•Remote

About The Position

The IT ServiceDesk Intern position supports the Gas South IT & PMO department with resolutions to entry-level end-user calls and improves overall response time to Helpdesk tickets. A successful candidate for this role is proactive, ready to learn and always looking to find the best possible solutions for the business and our employees. You continuously work towards enhancing our customer experience and ability to manage direct communication with customers over the phone as well as through email and chat. You are ready to work towards the start of your IT career, and you value diversity and build / maintain relationships based on honesty and trust.

Requirements

Rising Junior or Senior pursuing a Bachelor' Degree in Computer Science, or another related field.
Computer proficiency with knowledge of Microsoft OS and Office Suite applications.
Basic hardware troubleshooting.
Demonstrated excellent working knowledge of Word, Excel, Outlook, and PowerPoint.
Ability to quickly learn and work with multiple computer systems.

Responsibilities

Respond to requests for technical assistance in person, via phone, and electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise users on appropriate action.
Follow standard helpdesk procedures.
Log all helpdesk interactions.
Escalate complex issues to the appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Setup end-user hardware such as PCs, monitors, printers, keyboards, mice, and phones.