IT Service Technician
The AME Group•Baton Rouge, LA
•Onsite
About The Position
Welcome to The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.
Requirements
- 3+ years of experience in IT support or a similar technical role
- Strong working knowledge of Windows 11 and working with servers
- Familiarity with Active Directory, DNS, DHCP, and Group Policies.
- Mid level networking knowledge (TCP/IP, VPNs, switches, Wi-Fi)
- Excellent problem-solving and documentation skills
- Excellent communication and people skills
- Valid driver's license
Nice To Haves
- CompTIA A+, Network+, or Microsoft certification
- Experience with Microsoft 365 administration
- Bachelor of Science with a concentration in Information Technology
Responsibilities
- Focal point for on-site IT related issues, tracks issues, and provides updates to staff; project oversight of all items IT related.
- Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2022/2025)
- Perform routine maintenance including updates, patching, and system health checks
- Manage printers and lease agreements with vendors for printers, copiers, other devices
- Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
- Respond to support tickets and provide timely resolution to end-user issues
- Install, configure, and deploy hardware, software, and peripherals.
- Document all service activity, solutions, and client interactions in the ticketing and documentation systems
- Assist with onboarding/offboarding of users and devices
- Manage on site PBX and telecommunication systems.
- Support cybersecurity best practices including endpoint protection
- Interact with Site employees and residents
- Audio and Visual support with projectors, large screen systems, sound systems.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
