IT Service Technician
Prime Controls•Lewisville, TX
•Onsite
About The Position
As an IT Service Technician for Prime Controls, you will support the day-to-day business functions of Prime Controls’ employees as it pertains to using hardware, software, and systems.
Requirements
- High school diploma or equivalent.
- Intermediate knowledge of Microsoft productivity suite.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Previous IT help desk experience and/or extensive customer service experience.
Responsibilities
- Prepares laptops and cell phones to be issued to Prime Controls’ employees according to Prime IT standards and processes.
- Responds to, triages, and/or resolves requests and incidents within our IT ticketing system.
- Provides training and orientation services to new and existing employees on Prime IT resources including hardware and applications.
- Maintains an orderly work area and assists in maintaining organized common/storage areas.
- Receives and processes incoming shipments addressed to IT.
- Provides outstanding customer service to colleagues to help maximize productivity.
- Arrives at work on time with a high level of personal hygiene dressed in business-casual attire.
- Participates in a rotating on-call schedule to provide IT request monitoring and response during limited hours outside of the regular business schedule.
- Limited travel (less than 10%) to provide direct support to branch offices and job sites.
Benefits
- Health, Dental, and Vision coverage
- Flexible Spending Account(s)
- Generous PTO
- Numerous culture events
- ESOP
- 401k matching and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
