IT Service Technician

Cosm • Atlanta, GA

10d • Onsite

About The Position

Cosm is seeking an experienced IT specialist to support venue operations in a live entertainment or hospitality environment. The role provides first-response, Tier 1 support and helps maintain, troubleshoot, and operate the technologies supporting critical venue functions. The successful candidate is customer-focused, organized, motivated, and proactive, and works with internal and external partners to keep venue operations running smoothly.

The technician supports a broad range of systems and equipment, including point-of-sale systems, kiosks, kitchen display systems, ticketing systems, wireless connectivity, computers, networking equipment, media servers, IPTV, A/V systems, and consoles. The position also involves operational checks of Cosm's proprietary primary display technology and show systems, documenting help desk cases, and collaborating with engineers to test and verify fixes.

This is a non-office role in a busy entertainment venue. The schedule varies with site operational needs, and the technician must be available for overtime and weekends. Work may take place during live productions with loud noise levels and includes venue movement, physical tasks, lifting, and working at heights.

Requirements

• High school diploma or equivalency certificate.
• At least 3 years of experience in entertainment, production, or hospitality.
• Working experience in macOS, iOS, Windows, and VMware environments.
• Working experience troubleshooting and supporting mobile devices.
• Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems.
• Familiarity with IT security systems, procedures, and policies.
• Familiarity with entertainment venue operations, including A/V, food and beverage, and ticketing.
• Ability to work independently and collaborate with a team.
• Excellent written, verbal, and phone communication skills.
• Strong creative and innovative problem-solving skills.
• Availability for overtime and weekends, with flexibility to accommodate varying site operational needs.
• Ability to work during live productions in loud, busy, non-office environments.
• Ability to walk, stand, sit, bend, stoop, squat, and stretch to fulfill job tasks, and finger dexterity to operate office equipment.
• Ability to lift objects weighing up to 25 lbs.
• Comfort working at heights up to and above 25 meters (82 feet).
• Must be at least 18 years old at the time of employment.

Nice To Haves

• An associate's or bachelor's degree in a technical field.
• CHTP, A+, MCP, MCSE/MCSA, Network+, or related certifications.

Responsibilities

• Provide on-site Tier 1 first-response support for IT-related technical systems and hardware.
• Maintain and troubleshoot networks, hardware, and software, including point-of-sale systems, kiosks, kitchen display systems, ticketing systems, wireless connectivity, desktops, laptops, networking equipment, media servers, IPTV systems, A/V systems, and consoles.
• Interact with Cosm's proprietary primary display technology and conduct operational and functional checks of show systems and equipment.
• Read drawings, technical schematics, diagrams, and checklists.
• Communicate and collaborate with internal and external partners.
• Record, track, and document the help desk problem-solving process, including successful and unsuccessful decisions.
• Respond to requests via calls, text, email, or radio.
• Work with engineers to test fixes and ensure problems have been adequately resolved.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED