IT Service Support Technician 2

The Ohio State University • Rincon, GA

4d • Onsite

About The Position

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. This position functions as either a high-volume technical call center role or a field service position, providing support across a wide range of customer needs.

Requirements

• High school diploma or GED
• 1 year of call center/Help Desk experience
• Excellent phone-based communication skills
• Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment
• Working knowledge of and experience with PC and computer terminology, computing technologies, PC operating systems and applications

Nice To Haves

• Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products
• Prior experience in a direct customer service role via the telephone
• Industry certifications

Responsibilities

• Receiving, resolving, escalating, and monitoring customer issues/requests.
• Providing immediate assistance and problem resolution for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals.
• Communicating, tracking and reporting computing environment outages.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED