IT Service & Project Manager

INTERMOUNTAIN ELECTRONICS INC•Price, UT

5d•Onsite

About The Position

Intermountain Electronics (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to virtually every industrial sector in North America. We provide custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries. Reporting directly to the IT Director, we are currently seeking a IT Service & Project Manager to be based at our Price, UT facilities. Why you will love working at IE You will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with a team of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world. To learn more about our company and our cutting-edge products, visit ie-corp.com. Job Description Job Title: IT Service & Project Manager Benefits: Competitive salary PTO (Paid Time Off) Paid Holidays (10) Medical and Dental Plans Teladoc 24/7/365 Access to U.S. Board Certified doctors Employee Assistance Program Company Paid Life Insurance Supplemental Vision, Life, STD & LTD Insurance 401K- Company match up to 6% of base salary. Health Savings Account (HSA) with available company match up to $2000 based on family size Paid Parental Leave Position Summary: The IT Service & Project Manager is a dual-focus leadership role responsible for ensuring high quality daily technical support while simultaneously leading the execution of critical IT infrastructure projects. This individual will manage a team of IT Support Specialists and serve as the primary project lead for facility expansions, system upgrades, and hardware rollouts.

Requirements

Bachelor’s Degree in IT or computer science or an equivalent combination of education and experience plus at least 7 years of technical support experience or IT Help Desk/User Support experience, with at least two years in a leadership or project management capacity.
Ability to read, interpret and understand computer set up and trouble-shooting information.
Ability to explain complex computer terminology in layman terms easily understood by employees and others.
Must be able to establish productive and effective communication ties and relationships customers, team members, co-workers, supervisors and staff.
Must be able to perform calculations involving multiplication, division, addition and subtraction, discounts, fractions and percentages.
Ability to analyze and understand detailed and complex computer related instructions, programs and processes and convert this to user friendly technology for company and employees.
Friendly presence and helpful attitude; good interpersonal skills with outstanding problem solving and customer support skills.
Ability to develop and cultivate immediate and long-term customer/business relationships.
Strong working knowledge and application of computer/IT operations and technologies.
Able to provide server, network LAN/WAN, tele and security hardware and software support.
Skills in setting up and configuring telephone/video systems.
Knowledge of hardware Virtualization and ERP platforms (EPICOR).
Must have a valid Driver’s License
Must comply with and follow all IE standards, programs, policies, and procedures as they apply to this position, reports any unsafe condition immediately.
Must be able to operate a motor vehicle safely and follow IE vehicle use policies.
Must perform job duties in a safe manner.

Nice To Haves

PMP preferred
Software certifications specific to company used software desirable

Responsibilities

Mentor, and develop a team of IT Support Specialists; conduct performance reviews and technical training to ensure a high-performing help desk team.
Define metrics for ticket resolution times, ensuring the team meets or exceeds internal benchmarks for user satisfaction.
Implement and refine processes for incident, request, and problem management to streamline support workflows.
Act as the final point of escalation for complex technical issues, coordinating with vendors or internal stakeholders to resolve critical outages or blockers.
Montor the lifecycle of company hardware (laptops, peripherals, mobile devices) and software licenses, ensuring the manufacturing floor and office staff are properly equipped.
Lead the creation and maintenance of internal documentation and self-service portals to reduce recurring ticket volume.
Conduct regular ticket audits and user feedback surveys to identify trends and proactively address systemic technical hurdles.
Provide weekly and monthly reporting to the IT Director on help desk metrics, common pain points, and resource utilization.
Lead the IT component of manufacturing facility expansions, coordinating the installation of network cabling, server racks, Wi-Fi access points, and specialized hardware.
Collaborate with Operations, Construction, and Finance teams to align IT project timelines with broader company expansion goals.
Source, vet, and manage third-party contractors and vendors for specialized project work, ensuring projects remain within scope and budget.
Develop and manage the CAPEX and OPEX budgets for IT projects, providing accurate forecasting for hardware and labor costs.
Identify potential bottlenecks in the supply chain or technical hurdles during build-outs and develop contingency plans to keep projects on schedule.
Project manage the rollout of new enterprise software or infrastructure upgrades, such as ERP updates, cloud migrations, or security hardening.
Ensure all project-related changes are communicated effectively to the organization, minimizing downtime during "go-live" phases.
Conduct "lessons learned" sessions after project completion to refine the playbook for future facility expansions and infrastructure improvements.
Must be willing to travel up to 10% of the time.
Maintains regular and consistent job attendance, comes to work on time
Promotes IE Core Values - leads by example
Follow and comply with IE safety program. Must maintain a safe and clean work area at all times

Benefits

Competitive salary
PTO (Paid Time Off)
Paid Holidays (10)
Medical and Dental Plans
Teladoc 24/7/365 Access to U.S. Board Certified doctors
Employee Assistance Program
Company Paid Life Insurance
Supplemental Vision, Life, STD & LTD Insurance
401K- Company match up to 6% of base salary.
Health Savings Account (HSA) with available company match up to $2000 based on family size
Paid Parental Leave