IT Service Management Support
Accenture Federal Services•Suitland, MD
•$107,300 - $130,100•Remote
About The Position
Accenture Federal Services is seeking an IT Service Management Coordinator to provide technical support to AFS people, as well as remote support around the US, to ensure that IT services are delivered to meet business needs.
Requirements
- Minimum 3 years of experience in any combination of the following:
- Providing content management support in all source intel areas
- Military experience
- Providing basic user and customer support and troubleshooting in intelligence, cyber or application support areas
- Lead training as needed to a small to medium size group
- An active TS/SCI clearance
Nice To Haves
- Experience with Microsoft office suite
- Detail oriented and comfortable conversing with client leadership
- Experience with Data Analytics
Responsibilities
- Identify and document system and/or tool requirements as provided to the Helpdesk by users, customers and support process to review approve them for further action
- Create and manage page content audits, and actions pursuant to the communications plan
- Provide basic user and customer support and troubleshooting
- Provide application navigation assistance
Benefits
- We accept applications on an on-going basis and there is no fixed deadline to apply.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
