IT Service Management Co-op
About The Position
Bain Capital is one of the world’s leading private investment firms with approximately $225 billion of assets under management. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect deep and diverse expertise that unlocks breakthrough insights. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.
Requirements
- Pursuing a degree in Computer Science or a related discipline.
- Strong interpersonal skills and ability to work successfully on a team.
- Excellent communication skills (written, and verbal).
- Must be creative and flexible to respond quickly and positively to shifting demands and opportunities.
- Demonstrate ability to write professional business communications suitable for end user delivery.
- Ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
- Familiarity in installing, using and troubleshooting Windows 10, Windows 11, Microsoft O365.
- Familiarity with any Incident Management software or ticketing system (ex. ServiceNow, IT Remedy, Zendesk, etc.).
- Knowledge in using and troubleshooting mobile devices such as Android/iPhone.
Nice To Haves
- Experience with troubleshooting printers and peripheral devices.
- Experience with Active Directory.
- Experience with Microsoft Intune and Exchange.
- Knowledge of PowerShell or similar scripting languages.
Responsibilities
- Provide phone support, desktop productivity tools, application support, remote access & mobile computing.
- Quickly identify desktop hardware, software, or operator problems and escalate for corrective action.
- Provide direct support in the day-to-day administration of user accounts; duties include onboarding and off boarding tasks, Distribution Lists, E-Fax accounts, and outlook administration.
- Assist in the management of project implementations.
- Be open to assume additional responsibilities as requested and perform ad-hoc duties as required.
Benefits
- Expected Hourly Rate of Pay $25.00 – 27.00
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
