IT Service Desk Technician

PROSITES INC • French Valley, CA

17d

About The Position

The IT Service Desk Technician is a technical operations role, where you will be providing basic end-user and workstation support, including related software and peripherals. An IT Service Desk Technician relies on their ethics and judgment in upholding service level agreements (SLAs), as well as following pre-established procedures and instructions, to identify, research, and resolve technical problems reported via service request.

Requirements

• 2+ years of experience supporting workstations and computer peripherals in an IT environment or recently completed 4-year degree in an IT related college/university program required.
• Ability to show aptitude in identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills under supervision.
• Basic documentation and note taking skills, with the ability to articulate knowledge to non-technical staff in both written and verbal communications.

Nice To Haves

• Educational understanding of IT workstation maintenance processes and procedures preferred.
• Experience in the use of Microsoft Windows 11, Office 365 and MacOS preferred.

Responsibilities

• Coordinate, triage, prioritize, escalate, and execute resolution of support requests daily in an organized, efficient and expedited fashion.
• Provide ownership and regular updates on service requests to end-users, until the request has been resolved.
• Create and update knowledgebase documentation and standard operating procedures written in a manner to be understood by non-technical staff.
• Work with a team in a service desk environment, including assisting in the hands-on provisioning of workstations (Mac/Windows) and peripherals.
• Participate in regular auditing of end-user hardware inventory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees