IT Service Desk Technician

EveryAge-posted about 5 hours ago

Full-time • Entry Level

Hybrid • Newton, NC

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We’re looking for an IT Service Desk Technician to deliver exceptional first-level IT support both remotely and onsite across multiple facilities in central North Carolina. This role is based in Thomasville, NC, and includes occasional same-day travel to nearby locations. Candidates in the Thomasville area are preferred to ensure travel can typically be completed within one day. Looking for a great work environment with a small corporate IT team serving about 1000+ employees? EveryAge is recognized as an industry leader among not-for-profit senior living communities with 14 locations serving over 2100 older adults in North Carolina and Virginia on a daily basis. If you enjoy working independently, communicating with teams, and have a record of reliability we have a place for you!

Manage user account creation and termination.
Provide technical support for software, laptops, smartphones, telephones, printers, and AV conferencing systems.
Diagnose and resolve issues remotely and onsite, communicating solutions clearly and professionally.
Install and configure hardware and software; offer desk-side assistance as needed.
Document all support activities in the help desk system.
Perform related tasks as required.
Works as part of the IT Support Team, providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion.
Respond to IT Service Desk requests via telephone, email, remote access, and in- person.
Tracks all end-user support activities through the IT Department’s work order system.
Supports and maintains user account information including rights, security and systems groups for software and vendor programs.
Monitors and enforces corporate data integrity and security policy.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and software, e-mail, Internet, Wi-Fi and local-area network access problems.
Delivers, tags, and configures end-user laptop/desktop/cell phone hardware, software, and peripherals as needed and assigned.
Develop and maintain an advanced level of proficiency with software and hardware in use.
Work independently to research and resolve complex technical issues.
Visit remote offices to provide onsite assistance and inventory tasks as needed. Occasional overnight travel required.
Relies on experience and judgment to plan and accomplish goals.
Continuing education required to build technical skills

Excellent oral and written communication skills.
At least two years’ experience working in an IT support role, preferably in a health care environment.
Must have basic knowledge of the Windows Server and desktop operating systems, Active Directory, DNS, Microsoft Office Desktop and Office 365 Cloud application, desktop/laptop hardware, mobile devices.
Knowledge of TCP/IP networking fundamentals. Prefer knowledge of working with Windows 11, iOS devices, mobile device management, and other software applications in a health care environment.
Must be able to lift and carry 25 pounds.

A four year degree from an accredited college or university is desired or equivalent technical training.
Knowledge of MS Office products, Office 365, Azure AD, Windows AD, TCP/IP networks and network equipment.
Knowledge of Microsoft Windows desktop and server OS, ChromeOS, iOS, and Android
Maintains a valid North Carolina Driver’s License with an excellent driving record.

Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

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