IT Service Desk Technician
About The Position
Legendary Entertainment is a leading media company with film (Legendary Pictures), television and digital (Legendary Television and Digital Media) and comics (Legendary Comics) divisions dedicated to owning, producing, and delivering content to worldwide audiences. Legendary has built a library of marquee media properties and has established itself as a trusted brand which consistently delivers high-quality, commercial entertainment including some of the world's most popular intellectual property. In aggregate, Legendary Pictures-associated productions have realized grosses of more than $20 billion worldwide at the box office. To learn more visit: www.legendary.com . Summary Legendary is looking for a service desk technician with excellent problem-solving, communication and interpersonal skills to join the Service Desk team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a passion for technology and a desire to learn and grow quickly in a fast-paced environment.
Requirements
- Computer Science, Engineering or related degree, or equivalent work experience preferred
- Experience working with file collaboration, desktop productivity, and telecommunications services
- Familiarity with Conference Room A/V Equipment
- Excellent communication, documentation, and customer service skills
- Ability to work effectively both individually and as part of a team
- Knowledge of ITIL/ITSM best-practices
- Previous Customer Service and/or Service Desk experience preferred
- Ability to articulate technical issues to non-technical staff and/or business leadership
Responsibilities
- Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.).
- Provide support for users, including office and remote employees.
- Configure and deploy Computers for new employees (account creation, software installation, etc.).
- Install and configure workstation, telephony, video, and mobile hardware/software as required.
- Install and configure application and operating system software and upgrades.
- Troubleshoot and repair hardware, network connectivity, and telecommunication issues.
- Maintain call records, notes, and logs, and record resolution details.
- Maintain hardware and software inventory.
- Remove old equipment and performing data migration to new machines.
- Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms.
- Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android.
- Install and test software and computer-related equipment.
- Other related duties per need and management direction.
Benefits
- Legendary Entertainment also provides a variety of benefits to employees, including health insurance coverage, employee wellness programs, life and disability insurance, a retirement savings plan, year-round paid holidays, and paid time off (PTO).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
51-100 employees
