IT Service Desk Technician

Swire Coca-Cola•Draper, UT

20h

About The Position

The IT Service Desk Technician provides technical support by troubleshooting hardware, software, networks, and other systems for all Swire Coca-Cola employees across the enterprise. Service Desk technicians provide Tier 1 & 2 and collaborate with field technicians, systems, network, and security engineers to resolve incidents, problems, and service requests. You will participate in projects that support company goals, researching and maintaining up to date knowledge of emerging technologies and solutions.

Requirements

High School Diploma (or GED) or equivalent required
1+ year of college or 1+ year experience in IT related field preferred
CompTIA A+, Server+, Network+, Security+, ITIL, or relevant certifications preferred
1+ years’ experience in IT-related field preferred
Troubleshooting experience for desktop/laptop hardware, software, and mobile devices preferred
Proficiency in enterprise A/V systems and meeting room technologies

Responsibilities

Receives and responds to issues and requests through multiple channels, including phone, walk-up, customer portal, email, instant messaging, and AI chatbot.
Documents issues using the IT Service Management (ITSM) platform
Applies ITIL principles for incident, request, problem, and change management processes, following best practices and supporting departmental standards
Installs, configures, maintains, optimizes, and documents the performance of client-facing systems
Researches and recommends innovative technologies to support and/or automate administrative functions, collaborating with IT vendors (hardware, software, services), outsource partners, and other stakeholders
Provides support for A/V technologies in corporate meeting spaces, in close coordination with the Systems team to ensure operational continuity and event success
Maintains and improves the Service Desk’s knowledge base in alignment with company and departmental standards
Assists with end-user training and documentation while ensuring timely and effective onboarding of new employees, interns, and contractors
Provides high-priority issue resolution to Executive team members with urgency and professionalism
Maintains schedule flexibility to support business needs.

Benefits

Competitive wages paid bi-weekly or optional pay on demand; Overtime opportunities
Health coverage (3 medical options, dental and vision)
Health Savings Accounts w/company match
401(k) Retirement Plan w/company match
FREE virtual primary care, acute care & physical therapy
FREE Employee Assistance Program
FREE Safety Shoes annually for most roles
Seven (7) company paid holidays & 3 paid floating holidays
Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave &volunteer time)
Discounted & free product
Tuition reimbursement
Opportunities for career advancement