IT Service Desk Technician (Hybrid Remote)

TEKsystems • Salem, OR

1d • $25 - $28 • Hybrid

About The Position

A local company in Salem, OR is hiring an IT Service Desk Technician for a great opportunity! This is a hybrid position in Salem, OR. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

• 2-4+ years of Tier 1 & Tier 2 helpdesk and desktop support experience
• Need to have experience with a Windows environment and MS365
• Must have strong customer service experience
• Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints

Nice To Haves

• Prefer to have experience with Ivanti ticketing system
• Beyond Trust Remote Support is a plus

Responsibilities

• Supporting multiple agencies roughly around 1800+ end users
• Handling high volume tickets, triage and process tickets
• Work within a Windows environment and MS 365, using Ivanti ticketing system
• Handle remote tickets, phone calls, and some in person walk ups for IT support

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed