IT Service Desk Technician

Forterra • Arlington, TX

1d • Onsite

About The Position

The Forterra Enterprise Services team seeks a highly skilled, customer‑focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You’ll serve as a go‑to technical resource for issues, contribute to system improvements, and help drive a best‑in‑class support experience. Ideal candidates bring experience from high‑performance environments such as major tech companies or fast‑growing startups. As our IT Support Technician, you will be responsible for handling support issues directly and escalating where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.

Requirements

• 3+ years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
• Experience with one or more service management platforms (Jira, ServiceNow, etc.)
• Strong scripting or automation experience (PowerShell, Bash, etc.)
• Excellent customer service skills and a positive, solutions‑driven attitude
• Ability to thrive in fast‑moving or high‑growth environments

Nice To Haves

• Networking experience (Cisco, Juniper, Palo Alto)
• Experience in a start‑up or rapid‑scale environment
• Demonstrated ability to improve processes and contribute to collaborative, high‑standards team culture

Responsibilities

• Provide Tier 1 support across Linux, Windows, and macOS environments
• Own support issues and drive them to efficient resolution with strong root‑cause analysis
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding, access control, and user lifecycle management
• Assist with AV setup, endpoint deployment, and hardware troubleshooting
• Maintain asset management and operational documentation
• Collaborate closely with IT leadership to enhance processes, reliability, and user experience

Benefits

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption.
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires.
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed