IT Support Specialist

Boart Longyear•Salt Lake City, UT

16h•Onsite

About The Position

Boart Longyear is looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services.

Requirements

Experience working with Microsoft Active Directory
Microsoft 365 Fundamentals including understanding of security best practices and principles
Experience with the Windows OS settings and configuration
Ability to follow established processes and procedures.
Identify critical system issues with large scale impact to the business and escalate those issues appropriately
Tracking of all work via ticketing system
PC hardware and software troubleshooting and problem solving
Understanding of device connectivity to internet and corporate networks
Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required).
Self-motivated and able to work alone.
Customer focused.
Continuous improvement and system enhancement focused.
Positive and pleasant attitude.
Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP
Bachelors Degree Computer Technician, or equivalent, or corresponding work experience
Minimum of 2+ years of experience with Microsoft Systems
Driver’s License

Responsibilities

Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows
Coordinate/provide input to technical teams and aid in developing best practice solutions
Document business processes, configurations, and other associated functional specifications
Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
Work and communicate effectively with an extensive IT team
Occasional Travel Physical Locations