IT Support Specialist

Boart LongyearSalt Lake City, UT
Onsite

About The Position

Boart Longyear is looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services.

Requirements

  • Experience working with Microsoft Active Directory
  • Microsoft 365 Fundamentals including understanding of security best practices and principles
  • Experience with the Windows OS settings and configuration
  • Ability to follow established processes and procedures.
  • Identify critical system issues with large scale impact to the business and escalate those issues appropriately
  • Tracking of all work via ticketing system
  • PC hardware and software troubleshooting and problem solving
  • Understanding of device connectivity to internet and corporate networks
  • Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
  • Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required).
  • Self-motivated and able to work alone.
  • Customer focused.
  • Continuous improvement and system enhancement focused.
  • Positive and pleasant attitude.
  • Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP
  • Bachelors Degree Computer Technician, or equivalent, or corresponding work experience
  • Minimum of 2+ years of experience with Microsoft Systems
  • Driver’s License

Responsibilities

  • Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows
  • Coordinate/provide input to technical teams and aid in developing best practice solutions
  • Document business processes, configurations, and other associated functional specifications
  • Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
  • Work and communicate effectively with an extensive IT team
  • Occasional Travel Physical Locations

Benefits

  • competitive pay
  • medical, vision, and dental program
  • retirement program
  • employee recognition rewards program (BRAVO)
  • employee assistance program
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