It Service Desk Technician

TEKsystems•Durham, NC

6d•$24 - $26•Onsite

About The Position

Main duties include deploy, maintain, and troubleshoot computers and related technology equipment including Windows and MacOS. Configure devices in accordance with departmental standards and industry best practices. Setup, configure and maintain local and network printers. Take a proactive approach to device maintenance that ensures minimal downtime. Support of conference rooms, ensuring PCs are connected to Audio and Visual systems for Cisco devices. This client uses ServiceNow for their ticketing system, Active Directory, their environment is split between Windows (Dell and Lenovo laptops) and Mac devices (90%-10%).

Requirements

Service desk
Troubleshooting
Customer service
windows 11
Office 365
Technical support
Help desk support
Constant attention to customer service
Excellent time-management and organizational skills
Exceptional customer service skills, including verbal and written communication skills
Demonstrated ability to work as part of a team in a fast-paced environment
Self-motivated and goal-oriented
Ability to work under minimal supervision
Exceptional multi-tasking capabilities

Nice To Haves

AV experience
A+ certification

Responsibilities

Deploy, maintain, and troubleshoot computers and related technology equipment including Windows and MacOS.
Configure devices in accordance with departmental standards and industry best practices.
Setup, configure and maintain local and network printers.
Take a proactive approach to device maintenance that ensures minimal downtime.
Support of conference rooms, ensuring PCs are connected to Audio and Visual systems for Cisco devices.