IT Service Desk

Pillen Family Farms • Columbus, NE

1d • Hybrid

About The Position

You are eager to solve problems for the end user. You love seeing the world through someone else's eyes to help them out. You want to work directly with our users to help them achieve their goals. As a confident communicator, you shine both on the phone and via email to best relay solutions to our users. You thrive on the front lines. As the users first point of contact, you will answer calls and emails ranging from how-to questions to technical troubleshooting. You share in our love of technology so your excitement to test, train and deploy new initiatives will help set the tone for all users!

Requirements

• Associates Degree
• 2 Years Customer Support Experience
• 2 Years IT experience
• Experience setting up Dell Computers
• Proficient in the following programs: Office 365 Suite, Active Directory, Exchange

Nice To Haves

• Stay up to date with updates and provide support for: Microsoft Windows, Office 365 and Power Platform Suite, Sharepoint, Zoom Video Conferencing, Zoom Rooms & Zoom Phones, 2 Way Radios, Crestron A/V equipment

Responsibilities

• Answer phones calls, voice messages, email and chat requests to resolve problems, support requests and service inquiries.
• Provide on-site support to resolve problems, support requests and service inquiries.
• Deliver and set up technology equipment including computers, printers and mobile devices.
• Setup accounts and hardware for new users including the installation and configuration of computer hardware & software
• Provide support for equipment as necessary whether in the office or farm including Printers, Security Cameras, Mobile Apps, A/V Equipment
• Develop best practices for optimized user experience
• Test and evaluate new technologies.
• Deploy training resources for users to address frequently asked questions or common errors experienced by the team

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree