IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
About The Position
We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients. As an IT Service Desk Technician Tier 2, you will work with our clients to triage, resolve, and escalate tickets. At times you will work with clients via phone call, email, or chat. You will rely on your skills to troubleshoot End User (PC and peripheral) issues, Network issues, and Server issues. You will also help clients complete requests in a variety of systems including Active Directory, Office365, and more. You can expect to be busy most of the day, but especially first thing in the morning and in the early afternoon. You’ll collaborate with your peers and team leads throughout the day to solve problems and to schedule breaks and lunches. As a senior technical team member, you will also help junior Service Desk team members make good decisions and learn how to be more effective. The goal is to end each day knowing that you’ve helped people overcome a variety of challenges and helped your team be successful! Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their tech issues and contributed to the team’s overall success.
Requirements
- 4+ years of IT Systems Administration experience
- Expertise with network troubleshooting
- Expertise with desktop support
- Expertise with server support
- Expertise with Office365 and Entra support
- Humble, hungry, and people smart
- Personal cell phone for multi-factor authentication
- Reliable internet connection
Nice To Haves
- IT degrees
- Industry certifications
- MSP experience
Responsibilities
- Triage, resolve, and escalate tickets
- Troubleshoot End User (PC and peripheral) issues
- Troubleshoot Network issues
- Troubleshoot Server issues
- Assist clients with requests in systems like Active Directory and Office365
- Collaborate with peers and team leads to solve problems
- Assist junior Service Desk team members
Benefits
- 3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval)
- Healthcare Options with 75% of your premium covered
- Dental & Vision Services
- Group Life Insurance
- 401k with up to 4% matching and immediate vesting
- Access to industry training and certification reimbursement
- Monthly Mobile Phone Stipend
- Company computer and peripherals provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
