IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
About The Position
Flagler Technologies is hiring an IT Service Desk Technician Tier 2 to provide technical support to clients as part of its MSP team. The technician triages, resolves, and escalates support tickets, assisting clients by phone, email, or chat. The role troubleshoots end-user computers and peripherals, networks, and servers, and helps clients complete requests in systems such as Active Directory, Office 365, and Entra. The position involves collaborating with peers and team leads to solve problems and coordinate breaks and lunches. As a senior technical team member, the technician also supports junior Service Desk team members in making sound decisions and developing their effectiveness. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Eastern. Work is mostly remote, with onsite work at the Boca Raton office and client locations as needed.
Requirements
- At least 4 years of IT systems administration experience.
- Expertise in network troubleshooting, desktop support, server support, Office 365, and Entra support.
- Humble, hungry, and people-smart qualities.
Nice To Haves
- IT degree.
- Industry certifications.
- Managed service provider (MSP) experience.
Responsibilities
- Triage, resolve, and escalate client support tickets.
- Assist clients by phone, email, or chat.
- Troubleshoot end-user PC and peripheral, network, and server issues.
- Help clients complete requests in systems including Active Directory, Office 365, and Entra.
- Collaborate with peers and team leads to solve problems and coordinate breaks and lunches.
- Help junior Service Desk team members make effective decisions and develop their skills.
Benefits
- Three weeks of paid time off, with vacation and sick time accrued and subject to manager approval.
- Healthcare options with 75% of the premium covered.
- Dental and vision services.
- Group life insurance.
- 401(k) with up to 4% matching and immediate vesting.
- Industry training and certification reimbursement.
- Monthly mobile phone stipend.
- Company-provided computer and peripherals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
