IT Service Desk Technician (L1) – Warehouse Operations

iSoftStone•Whitestown, IN

45d•$21 - $25•Onsite

About The Position

iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations to join our Team in Whitestown, Indiana! This is a one year contract role which requires the employee to work onsite! We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment.

Requirements

One+ year of IT support experience preferred
Basic knowledge of Windows OS, computer hardware, printers, and handheld devices
Familiar with basic networking concepts and troubleshooting
Experience with ticketing systems and onsite user support
Strong customer service and communication skills

Nice To Haves

Experience in warehouse, logistics, retail, or manufacturing environments.
Experience supporting Zebra or Honeywell handheld devices.
Experience with label printing systems.
Basic knowledge of Intune or MDM tools.

Responsibilities

Install and configure Windows operating systems, office software, and standard application
Support desktops, laptops, monitors, printers, scanners, and peripheral
Troubleshoot basic hardware, software, and connectivity issue
Support barcode scanners, PDA devices, handheld terminals, and label printer
Handle printer maintenance, paper jams, toner replacement, and label printing issue
Configure basic network settings including IP, Wi-Fi, and printer connectivity
Prepare and deploy IT equipment for new users and warehouse operation
Respond to IT tickets and provide onsite support within SLA requirement
Maintain IT asset inventory and basic documentation
Escalate complex issues to L2 engineers when necessary