IT Service Desk Technician (L1) – Warehouse Operations
About The Position
iSoftStone, Inc. is seeking an IT Service Desk Technician (L1) – Warehouse Operations to join our Team Markham/Vaughan, Ontario! We are seeking an IT Service Desk Technician (L1) to provide frontline onsite IT support for warehouse and office operations. This role is responsible for daily user support, computer setup, printer support, handheld device support, and basic network troubleshooting in a fast-paced warehouse environment. Additional hands-on duties include hardware replacement, system installation, and ticket resolution. This role will initially split time between the old (Markham) and new (Vaughan) warehouses. In the future, they will be based at the new warehouse full-time.
Requirements
- One+ year of IT support experience.
- Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.
- Familiar with basic networking concepts and troubleshooting.
- Experience with ticketing systems and onsite user support.
- Strong customer service and communication skills.
Nice To Haves
- Experience in warehouse, logistics, retail, or manufacturing environments.
- Experience supporting Zebra or Honeywell handheld devices.
- Experience with label printing systems.
- Basic knowledge of Intune or MDM tools.
Responsibilities
- Install and configure Windows operating systems, office software, and standard applications.
- Support desktops, laptops, monitors, printers, scanners, and peripherals.
- Troubleshoot basic hardware, software, and connectivity issues.
- Support barcode scanners, PDA devices, handheld terminals, and label printers.
- Handle printer maintenance, paper jams, toner replacement, and label printing issues.
- Configure basic network settings including IP, Wi-Fi, and printer connectivity.
- Prepare and deploy IT equipment for new users and warehouse operations.
- Respond to IT tickets and provide onsite support within SLA requirements.
- Maintain IT asset inventory and basic documentation.
- Escalate complex issues to L2 engineers when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
