IT Service Desk Technician I

Penske • Reading, PA

2d • Hybrid

About The Position

A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem-solving resolution. The IT Service Desk Technician is to research and follow-up on problems that may require additional resources. Penske is experiencing rapid business growth and has added headcounts to IT teams across the organization to keep up with this expansion. We are hiring immediately for full-time, long-term roles. At Penske you will ensure our technology solutions keep our company and our customers moving forward.

Requirements

• At least 2 years of prior customer service experience (technical preferred) required
• Vocational/Technical or certification required
• Excellent communication skills required
• In-depth knowledge of Windows 10, Edge, Chrome, and Office 365
• Knowledge of and ability to troubleshoot Printers in a Windows environment required
• Basic understanding of VDI and network connectivity required
• Working knowledge of wireless technology and mobile environment required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• Prior Service Desk and Project Management experience preferred
• Bachelor's Degree preferred
• A+ Technical Certifications preferred

Responsibilities

• Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
• Work on special projects and laptop software configuration
• Log all support calls into the call tracking system
• Work with programming staff to communicate software issues
• Follow-up with callers to ensure customer satisfaction
• Other projects and tasks as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree